We are Progress (Nasdaq: PRGS), a trusted provider of software that enables our customers to develop, deploy, and manage responsible, AI-powered applications and experiences with agility and ease.

We're proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Director of Enterprise Applications Engineering and help us do what we do best: propelling business forward.

In this role, you will

Own and manage end-to-end backend TA operations across multiple geographies (Americas, EMEA, APAC as applicable)
Drive operational rigor, standardization, and compliance across TA processes, policies, and SLAs
Partner with recruiters, HRBPs, and hiring teams to enable smooth hiring execution through strong operational support
Own and support Background Verification (BGV) operations, including:
Coordination with BGV vendors
Case initiation, tracking, follow-ups, and closure
Managing discrepancies, escalations, and SLA adherence
Ensuring compliance with data privacy and local regulations
Continuously identify process gaps, inefficiencies, and risks; propose and implement scalable solutions
Ensure adherence to global hiring policies, data privacy requirements, and audit readiness
Own TA data accuracy, governance, and hygiene across ATS and related systems
Build, maintain, and analyze TA dashboards, reports, and trackers (Excel / Google Sheets / BI tools)
Translate hiring data into actionable insights for TA leaders and business stakeholders
Track and report on key metrics such as time-to-fill, funnel health, recruiter productivity, SLA adherence
Create SOPs, playbooks, and training materials to drive adoption of tools and processes
Support testing, UAT, and rollouts of new TA technologies and features
Manage global stakeholder expectations with clarity, urgency, and responsiveness
Communicate operational updates, risks, and dependencies effectively across regions
Support leadership reviews, business updates, and governance forums with accurate data and insights

Your background

Bachelor's degree in Human Resources, Business Administration, Analytics, or a related field
5-7+ years of hands-on TA Operations, analytics and dashboard reporting experience
Hands-on experience with ATS platforms (e.g., Workday, Jobvite, SuccessFactors, Taleo, or similar)
Comfort with TA reporting tools, dashboards, and basic data visualization
Technical bent of mind with ability to quickly learn and adopt new systems
Strong interest and practical exposure to AI and automation in TA (chatbots, AI screening, workflow automation, analytics, etc.)
Advanced proficiency in spreadsheets (Excel / Google Sheets) including formulas, pivots, and dashboards

Your Soft Skills

Strong time management with ability to prioritize and execute in a high-volume environment
High sense of urgency and accountability for driving results
Excellent analytical and problem-solving skills
Detail-oriented with a strong focus on data accuracy and operational discipline
Strong verbal and written communication skills
Proven stakeholder management capabilities across levels and geographies
Ability to work independently while collaborating effectively in global, cross-functional teams
Continuous improvement mindset with curiosity to learn and innovate

Compensation

If this sounds like you and fits your experience and career goals, we'd be happy to chat. What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with, and also to enjoy:

Competitive remuneration package
Employee Stock Purchase Plan Enrolment

Vacation, Family, and Health

30 days of earned leave
An extra day off for your birthday
Various other leaves like marriage leave, casual leave, maternity leave, and paternity leave
Premium Group Medical Insurance for employees and five dependents, personal accident insurance coverage, and life insurance coverage
Professional development reimbursement
Interest subsidy on loans - either vehicle or personal loans.

Apply now!

TA Services Specialist