Job Description

Senior Specialist, Veeva QMS Technical Product Management

The Opportunity

Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.
Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products.
Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats.

Our Technology Centres focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our company's IT operating model, Tech Centres are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy.

A focused group of leaders in each Tech Centre helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centres.

Role Overview

The Veeva QMS Specialist will play a critical role in driving the design, delivery, and optimization of Quality Management capabilities on the Veeva Vault QMS platform. This role combines deep functional expertise in Quality modules, product management mindset, and hands-on engineering and validation experience, with a strong focus on AI and Agentic AI‑driven use cases within regulated environments with hands experience in developing AI models with tools like Claude, Dai

The role will act as a bridge between Quality stakeholders, business product owners, engineering, validation, and DevOps teams, ensuring scalable, compliant, and innovative solutions across Quality processes including Qdocs, Complaints, Deviations, Audits, CAPA, and Supplier Quality.

The ideal candidate has successfully delivered end-to-end Veeva QMS implementations, led product roadmaps, managed CI/CD pipelines, and implemented AI-enabled automation and insights for QMS business while maintaining Gxp compliance.

What Will You Do In This Role

Lead QMS Transformation Programs

Own and deliver enterprise‑scale Quality Management Systems transformation initiatives within Veeva Quality vault including modernization and optimization of

Audit Management

Qdocs – Content Management & Risk Management

Déviations, CAPA

Change Control

Supplier Risk & Supplier transparency

Document Management and Quality Workflows.

Translate Quality and Regulatory requirements into executable delivery plans and system capabilities.

Ensure solutions align with GxP, regulatory, and internal quality standards.

AI & Agentic AI Use Case Delivery

Design and deliver AI-enabled and Agentic AI solutions within the Veeva QMS ecosystem, such as( Experience implementing 2 out of the below or similar usecases is ideal)

Intelligent deviation and complaint classification

Automated root cause analysis assistance

AI-driven audit finding insights and risk prediction

Context-aware document review and approval support

Work with data, AI, and architecture teams to ensure AI solutions are

Explainable, compliant, and validation-ready

Secure and aligned with regulatory expectations

Translate Quality use cases into pragmatic AI adoption frameworks within a regulated landscape.

DevOps & Product Operations

Manage DevOps pipelines supporting Veeva Vault environments across dev, test, validation, and production.

Enable CI/CD best practices for

Configuration promotion

Automated testing

Release governance

Partner with platform and infrastructure teams to ensure availability, performance, and scalability of the QMS platform.
Drive operational excellence through monitoring, incident management, and continual optimization.
Hands-On Configuration, Validation & Testing

Perform hands-on configuration of Vault QMS workflows, lifecycles, security roles, object models, and reports.

Lead and execute GxP validation activities, including

Impact and risk assessments

Validation documentation (URS, FS, DS, IQ/OQ/PQ, RTM)

Manual and automated testing

Support regulatory inspections and audits by ensuring system compliance, traceability, and documentation readiness.

Collaborate with Quality Assurance teams to ensure solutions are inspection-ready at all times.

Stakeholder & Partner Management

Serve as a trusted delivery leader for Quality, Compliance, Business, and IT stakeholders.

Manage expectations, dependencies, and prioritization across global teams.

Partner with vendor and system integrators, ensuring delivery quality and contractual outcomes.

What Should You Have

8–12+ years of experience in Life Sciences / Pharma / MedTech IT, with strong exposure to Quality, Regulatory, or GxP environments
Proven hands-on experience implementing and supporting Veeva Vault QMS in enterprise-scale programs
Demonstrated product management experience, owning platform capabilities, roadmaps, and backlogs in a regulated context
Experience working closely with Quality, QA, Regulatory, Manufacturing, and Compliance stakeholders
Proven experience in conceptualising and implementing and AI and Agentic AI use case within Veeva QMS

Primary Skills

Veeva Quality Vault ;Product Management ; Quality Management Systems( QMS) process implementations; AI & Agentic AI in QMS ; Gxp compliance;; Agile ways of working ; Devops ; UAT scripting; Requirement Gathering; vendor management; UAT Preparation; Business Analysis

Secondary Skills

AI Development ; Testing ; Veeva Configuration ; QA ; CSV Documentation ; Program Management .

Our technology teams operate as business partners, proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver services and solutions that help everyone be more productive and enable innovation.

Who We Are

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for lives, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What We Look For

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

#HYDIT2025

Required Skills

Asset Management, Benefits Management, Management System Development, Product Management, Quality Management System (QMS) Compliance, Quality Management System Auditing, Quality Management Systems (QMS), Requirements Management, Stakeholder Relationship Management, Strategic Planning, System Designs, Veeva Vault

Preferred Skills

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status

Regular

Relocation

VISA Sponsorship

Travel Requirements

Flexible Work Arrangements

Hybrid

Shift

Valid Driving License

Hazardous Material(s)

Job Posting End Date

05/17/2026

A job posting is effective until 11 59 59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID R391253

Product Specialist - Informatics and Automation

Senior Specialist, Veeva QMS Technical Product Management