Role Overview

The IBM Netcool Probe Specialist is responsible for the design, implementation, customization, and support of IBM Netcool probes and event management solutions in large-scale telecom environments. The role focuses on reliable event ingestion, correlation, and automation across multi-vendor network management systems, ensuring high availability, performance, and operational efficiency.

Key Responsibilities

Design, deploy, configure, and support IBM Netcool probes, including SNMP, CORBA, Kafka, JMS, and vendor-specific EMS integrations (Ericsson, Nokia, Huawei, ZTE, Cisco, Samsung).).
Customize and enhance probe rules, lookup files, and enrichment logic to ensure accurate alarm normalization, deduplication, and severity mapping.
Implement and support Netcool architectures (2-Tier and 3-Tier) involving ObjectServer (Primary/Backup), DSD, WebGUI, Impact, and database components.
Develop and maintain ObjectServer automations (triggers, procedures) and Impact policies for correlation, enrichment, root cause analysis, and auto-ticketing.
Optimize ObjectServer and database performance through SQL tuning, indexing, and housekeeping.
Support CI/CD pipelines using Jenkins, Docker, and Groovy for Netcool configurations and artifacts.
Automate deployments and operational tasks using Shell scripting, Perl, Python, and Ansible.
Design and support custom integrations and utilities using Core Java, where required for EMS, middleware, or supporting applications.
Configure and enhance WebGUI event lists, filters, tools, and dashboards for operational usability.
Perform root cause analysis for event ingestion issues, alarm delays, missing events, and alarm floods.
Execute functional, regression, and performance testing for probe and platform enhancements.
Collaborate with customers, EMS vendors, and internal teams to analyze network requirements and deliver scalable event management solutions.
Provide L2/L3 operational support for mission-critical production environments.

Required Skills & Experience

8+ years of Strong hands-on experience with IBM Netcool probes, especially SNMP, CORBA, Kafka, JMS, Rest API.
Proven expertise in telecom EMS/NMS integrations across multi-vendor environments.
In-depth knowledge of ObjectServer automations and Impact policy development.
Hands-on experience in Core Java application development.
Basic knowledge of database concepts and SQL.
Experience implementing high-availability Netcool architectures.
Strong scripting and automation skills (Shell, Perl, Python, Ansible).
Working knowledge of CI/CD tools (Jenkins, Docker).
Solid understanding of Telecom FCAPS and fault management processes.
Good knowledge of Linux, networking fundamentals, and NetScaler/Citrix environments.
Strong analytical, troubleshooting, and communication skills.

Solution Architect-Netcool