Job Description Summary

Administers the installation of assigned client accounts, including, but not limited to: structure and billing set up, data base loading, ID card set up, benefit package build, and set up for client and broker website access. In addition, provides support to assigned accounts by responding to inquiries or resolving complex issues.

Role Summary

The Account Installation Representative is responsible for implementing new business, maintaining renewals, maintaining changes to accounts and terminating clients. All client account set up are managed by the benefits team. This position requires critical thinking and technology driven, with critical need for attention to details, ability to multi-task in a fast paced environment and meet tight deadlines and turnaround times.

Primary Responsibilities Include But Are Not Limited To

Administers the installation of assigned accounts, including, but not limited to: structure and billing set up, eligibility collection, data base loading and ID cards.
Provides support to assigned accounts by responding to inquiries or resolving issues of concern
Conduct detailed review of eligibility and plan benefit information
Data base loading including, but not limited to; client coverage, premium, enrollment and benefit plan information
Responsible for ID card distribution and maintaining all tracking tools as it pertains to the account installation
Responsible for implementing benefit, premium and structure changes for existing clients
Provide Sales/Account management support by responding to inquiries or resolving issues of concern

Competencies

Action Oriented
Customer Focus
Drive for Results
Learning on the Fly
Organizing
Priority Setting
Problem Solving
Time Management

Qualifications

High School Degree or equivalent required
Strong verbal and written communication skills required
Ability to identify system enhancements for increased effectiveness.
Experience using Microsoft Office Suite (Excel, Outlook, Word, PowerPoint, Access); Excel proficiency (vlookup, pivot tables)
US or International Health Insurance knowledge preferred
Prior Benefit Installation Experience a plus
Good knowledge and understanding of Account Installation and business/operating processes and procedures

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.