Position Name: Senior ICT Specialist

Overall experience - 12 + years with IT Infrastructures.

Job Description

Technical Skills:

Excellent Oral and written communication skills
Must have previous exposure of supporting international projects remotely.
Knowledge of end-to-end IT Infrastructure architecture. Should have the focus towards technologies and their dependence on each other. Architect level knowledge is a must.
Sound knowledge of server environments both Linux & Microsoft Windows Server (Server 2016 R2, 2019 & later versions) Client OS (Windows 10, 11) (MCSA & RHCSA certifications)
Sound Knowledge of Virtualization, VMware ESXi 7 or above (VCP certification preferred) and storage technologies.
Experience in monitoring and resolving hardware issues relate to server & client hardware. Experience with HP Server hardware would be an added advantage.
Experience with supporting container platforms will be desired and experience with setting up teams for container support will be added advantage.
Sound understanding of ITIL concepts.

Secondary Skills:

Specific experience with Nagios or OP5mon would be an added advantage. Experience with other IT monitoring tools would also help.
Knowledge of Networks & Cisco technologies would be an added advantage.
Experience with VEEAM or other backup products.
- Bachelor's degree in computer science, Information Technology, or a related field (or equivalent experience).

Primary Roles & Responsibility:

Monitoring health of Datacenters worldwide & taking corrective actions.

Support virtualization & network related topics.

Provide first level contact and convey resolutions to customer issues & escalate unresolved queries to the next level of support.

Monitoring and maintaining local inventory of hardware & Software.

Experience in a fast pace 24X7 environment, need good time management, solid communication skills, and quick response.

Excellent organizational, and support case management skills. Successful communicator at all levels using all media, with excellent interpersonal skills.

Hands-on experience providing end-user support in a high availability, mission critical support operation. Managed Services Support experience is a plus.

Excellent communications skills and the ability to communicate effectively at all levels both within and outside the organization.

Strong knowledge of standard hardware & software configurations, Storage and Computing preferred.

Demonstrates skill, knowledge and understanding of company, products, job duties, and appropriate work methods

Qualifications:

Strong technical knowledge across a range of IT areas, including hardware, software, networks, and security.
Excellent communication and interpersonal skills.
Strong problem-solving and decision-making abilities.
Certifications like MCSA, VCP, Kubernetes and Docker certifications are desired.