Skill required: Order to Cash - Collections Processing

Designation: Order to Cash Operations Associate

Qualifications:Any Graduation

Years of Experience:1 to 3 years

About Accenture

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What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Order to Cash is the complete process from receiving a customer order to collecting payment. It includes order management, credit management, invoicing, and payment processing. The goal is to ensure efficient and accurate handling of orders and timely collection of revenue. This process helps improve cash flow and customer satisfaction. Effective Order to Cash management is crucial for a companys financial health and operational efficiency keyword includes :- (Order to Cash,Cash App,Collection & Dispute,Billing, Deduction) Manage OTC collection/disputes such as debt collection, reporting on aged debt, dunning process, bad debt provisioning etc. Perform Cash Reconciliations and follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, ensure compliance to internal controls, standards, and regulations (Restricted countries). Why this role is important As part of the Finance Central Support Team, you will perform critical accounting, payroll, reporting, reconciliation, and financial operations on behalf of Shoppers Drug Mart (SDM) stores. This team ensures accuracy, standardization, improved compliance, and operational efficiency across the SDM store network. ________________________________________ SUMMARY The Finance Central Support Team provides end-to-end financial processing support to SDM stores across four towers:

PTP – Procure to Pay
OTC – Order to Cash
RTR – Record to Report
PS – People Services (Payroll & Benefits) Team members ensure that all financial processes—from vendor payments and cash posting to payroll and period-end reporting—are completed accurately, on time, and in alignment with corporate policies and regulatory requirements What are we looking for
experience in accounting/AP/AR preferred.
Strong understanding of receivables and disbursements best practices.
Ability to analyze processes and propose efficiency improvements.
Strong English verbal and written communication skills.
Ability to work independently and collaboratively.
Strong time management and attention to detail.
SAP experience is an asset.
Ability to prioritize and manage multiple tasks in a fast-paced environment Roles and Responsibilities: Core Responsibilities
Input and reconcile customer charges and payments for Local AR and in LITES AR system for Quebec.
Process and reconcile AR subledger adjustments.
Review AR aging reports each period, conduct follow-ups on outstanding balances.
Complete Vendor Claim Reconciliations and submit to Central Office on schedule.
Set up AR and billing for store-to-store receivables.
Generate and distribute customer AR statements.
Maintain customer account profiles, ensuring data accuracy.
Reconcile daily cash register sales; investigate cash overages or shortages.
Ensure proper posting of daily deposits (cash and EFT) to the bank. Expanded OTC Responsibilities (AP/AR Optimization & Cross Functional Collaboration)
Review and process accounts payable transactions where OTC overlap occurs (e.g., refunds, chargebacks).
Collaborate with internal stakeholders including Accounting, Operations, and Treasury teams.
Support internal and external audit requests by preparing documentation and reconciliations.
Participate in productivity improvement initiatives related to receivables, deposit accuracy, and store cash workflows.
Assist with processing disbursements including cheques, (where OTC/AR intersects with AP). Record journal entries where required
In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
Your expected interactions are within your own team and direct supervisor
You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
The decisions that you make would impact your own work
You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
Please note that this role may require you to work in rotational shifts, Any Graduation