Incident Management, Itil Framework, service request fulfillment, ServiceNow IT Operations Management, Agentic AI, software development life cycle methodologies, AI evaluation frameworks, modern programming languages, prompt engineering

Servicenow, change management, Jira, Sso, Figma, Shell, Slack, Rest Apis, Scripting, Python, Gmail, logs monitoring tools, ITIL practices, Meet, TextExpander, Adobe Suite, Lucid Suite, webhooks, Google Workspace Admin Console, Drive, API integrations, system diagnostics