Get to know Okta

Okta is The World's Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we're looking for lifelong learners and people who can make us better with their unique experiences.

Join our team! We're building a world where Identity belongs to you.

Responsibilities

Support and maintain customers who have implemented the Customer Identity SaaS solution, resolving technical and non-technical customer issues in a timely fashion
Operational management of Support tickets
Build and maintain excellent relationships with clients and achieve the highest level of customer satisfaction
Take end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution.
Exceed customer expectations on response quality, timeliness of responses and overall customer experience.
Serve as internal and external point of contact on customer issues and ensure they are resolved as expediently as possible.
Work as part of our extended support team in a startup atmosphere, doing whatever it takes to exceed customer expectations
Use your business and technical analysis skills and knowledge of the Development lifecycle to solve complex issues and promote best practices
Collaborate with other departments in the company to achieve customer satisfaction
Contribute to and maintain repository of product area specific knowledge and promote a culture of team knowledge sharing and collaboration within Support.

Requirements

5 years+ of technical support and/or software development OR 3 years+ of solid experience in a business or technical analyst role for medium to large scale business software implementation projects
Strong analytical and problem-solving skills
Self-starter — able to come up to speed on complex, difficult concepts with minimal assistance
Ability to quickly context-switch between multiple complex work streams
Instinctive ability to subdivide problems into basic components in order to efficiently pinpoint the root cause of issues
Customer-obsessed attitude — a customer advocate, always going the extra mile
Team player with solid communication and presentation skills
Proactivity — identify opportunities and take preemptive action against potential problems
Continuous growth — permanently look for areas of improvement, make plans on how to improve them, and execute those plans

Technical Domain Focus

Knowledge of software development fundamentals and common architectures
Knowledge of HTTP, encryption, basic security concepts
Understanding of authentication and authorization concepts
Knowledge of one or more auth protocols/specifications: Oauth2, OIDC, SAML, WS-FED, LDAP, Azure AD, etc.
Proficient in at least one programming language; ideally JavaScript

P19353

What you can look forward to as a Full-Time Okta employee!

Amazing Benefits
Making Social Impact
Developing Talent and Fostering Connection + Community at Okta

Some roles may require travel to one of our office locations for in-person onboarding.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.

Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Personnel and Job Candidate Privacy Notice at https://www.okta.com/legal/personnel-policy/.

Developer Support Engineer

Developer Relations Support Engineer