The IT System Support Analyst role involves providing technical support and troubleshooting for internally developed software applications and vendor software products. Responsibilities include managing software configuration, testing and deployment. The position also collaborates with cross-functional teams to resolve software issues and implement updates or patches.

Required Qualification

Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
At least 5 years of proven experience as an IT System Support Analyst or similar role.
Skilled in supporting internally developed software
Skilled in implementing and supporting vendor software packages including software installation, configuration, maintenance and deployment.
Skilled in troubleshooting and resolving software issues.
Skilled in database management and query languages (e.g., SQL).
Experience implementing cybersecurity best practices in application support.
Skilled in testing methodologies and applying multiple levels of testing (Functional, Integration, and UAT)
Experience working in a geographically distributed team following DevOps practices and agile methodologies like SAFe, Scrum, or Kanban. Ability to evaluate and prioritize requirements based on business impact and technical complexity.
Excellent business analysis, problem-solving, and analytical skills, and attention to detail.
Excellent communication and interpersonal skills, as well as being customer service-oriented

Prefered Qualification

Experience with ITIL or other IT service management frameworks.
Experience in upstream oil and gas – Subsurface and Wells applications.
Knowledge of scripting languages (e.g., Ansible, PowerShell, Python) for automation.
Knowledge of cloud platforms (e.g., Microsoft Azure, AWS).
Familiarity with low code platforms (e.g., Power Platform)