Job Description

The Manager / Senior Associate will sit within the Insights & Analytics team and manage day‑to‑day research operations, with a primary focus on quantitative primary research and periodic support for qualitative studies.

The role requires hands‑on ownership of survey creation, fieldwork management, data analysis, and insight generation, working independently with vendors and internal stakeholders.

WHAT YOU'LL BE DOING:

Independently manage end‑to‑end quantitative research projects, including:

Translating stakeholder requirements into clear research briefs
Questionnaire design and programming in Qualtrics
Survey testing, soft launches, and fieldwork monitoring
Data quality checks, cleaning, and validation
Analysing survey data using Qualtrics and Excel, and preparing senior‑leadership‑ready insight presentations
Contribute to qualitative research where required, including discussion guide inputs, synthesis of transcripts, note taking, and thematic analysis.
Work closely with external research vendors and agencies to manage timelines, sampling approach, and quality of outputs.
Identify opportunities for proactive, independent research that addresses emerging business questions beyond commissioned requests.

WHAT YOU'LL BRING

3–7 years of experience in primary customer research, with a strong quantitative focus and working knowledge of qualitative methods.
Hands‑on experience working independently in leading research agencies such as Kantar, Ipsos, Nielsen, Hansa, or similar.
Proven experience managing research operations end‑to‑end, including fieldwork, vendors, and delivery.
Strong expertise in Qualtrics, including:

Survey creation and logic
Analysis and reporting within the platform

Advanced ability to derive and communicate insights from quantitative and qualitative data through clear, actionable PowerPoint presentations.
Ability to work autonomously while managing multiple research projects in parallel.
Strong stakeholder‑management skills, with the ability to collaborate cross‑functionally and translate business needs into research solutions.
High attention to detail, strong organisation skills, and a structured approach to problem‑solving.

DESIRABLE SKILLS:

Exposure to financial services, B2B, or complex products.
Experience working on the client side
Knowledge of statistical analysis or predictive modelling.
Strong storytelling ability and comfort tailoring outputs for senior and non‑technical audiences.

WHAT YOU'LL GET IN RETURN:

Opportunity to work on varied, high‑impact research across products and stakeholders.
Hybrid working model with flexibility.
Exposure to both strategic and operational aspects of research.

ABOUT US:

LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services – and our open-access model – we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.

LSEG is headquartered in the United Kingdom, with significant operations in 65 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG's ticker symbol is LSEG.

OUR PEOPLE:

People are at the heart of what we do and drive the success of our business. Our values of Integrity, Partnership, Excellence and Change shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential.

We know that real personal growth cannot be achieved by simply climbing a career ladder – which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise. As a global organisation spanning 65 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers.

LSEG Purpose and Values

Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Underpinning our purpose, our values of Integrity,Partnership, Excellence and Change set the standard for everything we do, every day. They guide the way we interact with each other, the partners we work with and our customers. Delivering on our purpose and living up to our values is a responsibility that we all share.

To achieve our ambitions through a strong culture, People Leaders need to role model our Values and create the culture for everyone at LSEG to be at their best.

Career Stage:

Senior Associate

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants and employees religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

Manager - Customer & Market Research