Req ID: 369566

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Software Development Senior Analyst to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

We are hiring a MuleSoft Application / Production Support Analyst (L2/L3) with 3–8 years of experience to support and enhance MuleSoft-based integration platforms. The role focuses on supporting scheduler-driven integrations, ensuring reliable execution of batch processes, resolving production issues, and maintaining overall platform stability and performance.

Key Responsibilities

Provide L2/L3 production support for MuleSoft applications, with a focus on scheduler-based and batch integrations.

Monitor, troubleshoot, and resolve incidents related to Mule 4 flows, scheduled jobs, APIs, and DataWeave transformations.

Perform root cause analysis (RCA) for job failures, performance issues, and integration breakdowns; implement fixes and preventive measures.

Handle code-level fixes, minor enhancements, and configuration updates in MuleSoft applications.

Ensure timely execution of scheduled jobs, including dependency handling and recovery/re-run strategies.

Monitor application health, logs, and job executions; proactively identify and address performance bottlenecks (memory, JVM, threading, scheduling delays).

Support deployments on CloudHub

Manage and troubleshoot API integrations and connectivity issues across internal and external systems.

Collaborate with L1 support, infrastructure, and development teams during incident resolution and releases.

Maintain runbooks, job schedules, recovery procedures, and technical documentation.

Participate in release support, batch window monitoring, and on-call rotations for critical job cycles.

Required Skills

3–8 years of IT experience with hands-on expertise in MuleSoft support and development.

Strong experience in Mule 4, DataWeave 2.x, REST/SOAP APIs, and integration patterns.

Experience in supporting scheduler-based or batch-driven integrations.

Strong troubleshooting skills with log analysis, job failure handling, and performance tuning.

Understanding of Linux/Unix, scheduling concepts (cron/batch jobs), and JVM fundamentals.

Familiarity with incident/problem management processes (ITIL preferred).

Strong analytical, communication, and coordination skills.

Ability to work in production support environments and handle critical incidents.

Preferred Experience

Experience supporting high-volume batch processing systems or event-driven integrations.

Exposure to working on AWS is a plus.

Familiarity with monitoring tools and job orchestration platforms.

Operational Requirements

Willingness to work in rotational support shifts, including weekends and on-call coverage.

Availability during critical batch processing windows and release cycles.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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