About Us

Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI agents that autonomously execute work across the full CX lifecycle—from handling customer conversations to supporting frontline teams and optimizing operations.

Each AI agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work.

Built on a CX-native foundation, Observe.AI helps leading brands like DoorDash, Affordable Care, Signify Health, and Verida improve customer satisfaction, boost agent productivity, and deliver consistent, scalable performance across every customer interaction.

The Opportunity

As a Software Development Engineer II, you will be working in a fast-paced and agile work environment delivering quality and scalable solutions that have an immediate business impact. You will be contributing independently as well as with the team on a variety of projects and features.

This role gives you the opportunity to think outside the box and be creative. At the end of the day, you will be writing performant code and will be collaborating with product, engineering, and design leaders to ensure that not only are we solving the problem in the right way, but that we are solving the right problem as well.

What you'll be doing

Develop and Test end-to-end UI keeping Reusability in mind using React, Redux, Typescript HTML, and CSS.
Work effectively with all stakeholders, Design, Product, Backend, QA engineers throughout the lifecycle of the Product to deliver a competitive and high-quality product on time.
Perform Code reviews for your peers.
Optimize current behavior wherever possible with good reasoning

What you'll bring to the role

Bachelor's Degree in Computer Science and equivalent with 3+ years of experience working on enterprise User Interface development
Should have a good understanding of Modern Javascript, Browser and performance concepts
Working knowledge of HTML, CSS is required.
Should have an understanding of build tools i.e Webpack or Parcel.
Good to have: React, Redux, Typescript
Strong Coding, Data Structure, and Algorithm
Strong critical thinking skills, great communication skills and passion about delivering exceptional customer experience

Perks & Benefits

Excellent medical insurance options and free online doctor consultations
Yearly privilege and sick leaves as per Karnataka S&E Act
Generous holidays (National and Festive) recognition and parental leave policies
Learning & Development fund to support your continuous learning journey and professional development
Fun events to build culture across the organization
Flexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.)

Our Commitment to Inclusion and Belonging

Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.

If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai.

Software Development Engineer - II - Frontend