Job description

The Technical Trainer plays a critical role in providing Schneider Electric EcoStruxure product training to a variety of audiences, including internal employees, external customers, and third-party affiliates. Instrumental to this position is serving as Subject Matter Expert on EcoStruxure products to the courseware development team.

Key Responsibilities

Preparation and Learning (15%)

Learn the tools of the learning delivery function.
Prepare and maintain OCS suite of virtual machines and images.
Demonstrate continuous improvements in current best practices, tools, and applications across the learning and training industry, such as facilitated learning, communities of practice, and recorded demonstrations.
Maintain current, in-depth knowledge of the functions and features of the Schneider Electric EcoStruxure product portfolio.

Training Delivery (65%)

Deliver technical training classes through the use of virtual classroom technology or in-person.
Complete pre- and post-session tasks that support learners who attended virtual instruction-led courses.
Provide learner support during synchronous and self-paced learning activities.
Adapt to training schedules to train global learners across different world time zones.
Pilot courseware to evaluate the effectiveness and quality of materials

Course Development Support (20%)

Identify on-the-job tasks and challenges related to the targeted audience and courseware focus to ensure engineering project readiness and customer satisfaction.
Review courseware for technical accuracy.
Identify available product, technical, and process materials create technical demos, lab exercises, and courseware assessments as needed, related to courseware development projects.

Desired Candidate Profile:

Degree in Engineering
5+ years of experience configuring, building or maintaining process automation systems
Effective skills in explaining complex technical topics in an engaging and interactive way
Strong verbal communication skills with ability to articulate and enunciate clearly, simply, legibly and professionally.
Ability to use a variety of different communication tools, such as email, instant messaging, conference calls, and live-meeting software etc.
Team-oriented with interactive listening skills
Motivated self-starter who can juggle multiple priorities concurrently and engage support when needed
Ability to work in flexible timings and across different time-zones to ensure global delivery
Ability to travel up to 25% (if required on a need basis)

Senior Technical Trainer