Job Summary

Strategy

Drive profitable growth by acquiring, developing, and servicing long-term relationships with HNW clients

Business

Accountable for the performance of individual's own client book.
Deliver NNM, AUM, and revenue growth targets and key operating metrics (such as tail accounts management, client acquisition, client satisfaction, portfolio mix).
Generate healthy pipeline of target market prospects and convert them into clients.
Grow client portfolio size by deepening existing customer relationships.
Implement an asset allocation in line with the client needs, and model portfolios as benchmarks.
Deliver, monitor and review solutions to clients based on client investment profile.
Conduct periodic reviews of client accounts in accordance with established procedures.
Deliver profitable growth by controlling costs and mitigating operational losses.
Deliver positive client performance in line with client investment profiles

Processes

Support the continuous improvement of processes to increase operational efficiency and effectiveness.
Support the effective management of operational risks across the Business and in compliance with applicable internal policies, and external laws and regulations at a global level.
Support the delivery of Business strategy in a safe and well-controlled manner and on an end-to-end basis.
Ensure sales management, suitability and onboarding processes are applied appropriately.

Key Responsibilities

People & Talent

Collaborate with support functions, business partners, and product specialists to deliver One Bank, support cross selling efforts and referral program (where applicable), and provide effective client solutions.

Risk Management

Do what is right in order to avoid reputational risks and operational losses.
Understand the risk and control environment within area of responsibility and drive rectification as required.
Handle customer issues, complaints, and product enquiries on timely basis in accordance with established procedures.
Ensure that Risk Management matters that are brought to attention are subject to direct remedial action and/or ensure adequate reporting to the relevant Risk Committees and/or line management.

Governance

Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
Ensure adherence with the highest standards of ethics and compliance with relevant policies, processes and regulations forms part of the culture.
Participate in Local Client Committee and other relevant committees where applicable.
Engage with all audit report findings and ensure feedback is acted upon.

Regulatory & Business Conduct

Display exemplary conduct and live by the Group's Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead the India/Private Banking/Affluent/ CPBB team to achieve the outcomes set out in the Bank's Conduct Principles
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Skills And Experience

Academic or Professional Education/Qualifications – MBA
Licenses and Certifications/accreditations – as required by role remit and responsibility
Professional Memberships – as required by role remit and responsibility
Bank training; i.e. mandatory & developmental – as below
Languages – fluency in business English
Demonstrable and relevant experience in the Private Banking industry commensurate with this remit and level of responsibility
Strong ability to develop a network of target prospects
Proven risk management capabilities
Firm in all business guidelines and compliance issues
Sound knowledge of financial markets and investment products
Outstanding communication and presentation skills

Role Specific Technical Competencies

Relationship Management
Wealth Management

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What We Offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Director, Private Banking Clients, South

Sales Director