Black And White Business Solutions is actively seeking a highly experienced Senior Manager - ServiceNow Platform Technical Architect. This critical role demands a seasoned professional to design and implement scalable, secure, and efficient ServiceNow solutions that perfectly align with intricate business objectives. You will be responsible for assessing current architecture, redefining platform architecture aligned with best practices, managing integration requirements with enterprise systems, and providing indispensable technical expertise to our development teams.

Must-Have Skills

The ServiceNow Technical Architect is responsible for designing and implementing scalable, secure, and efficient ServiceNow solutions that align with business objectives. This role involves assessing current architecture, re-defining platform architecture aligned with best practices, integration requirement with enterprise systems, and providing technical expertise to the development teams.

Key Responsibilities

Solution Architecture & Design:

Define and implement scalable, performant ServiceNow solutions that meticulously align with business needs and strategic goals.
Develop and maintain ServiceNow architecture standards, best practices, and governance frameworks, ensuring consistency and quality across all implementations.
Ensure technical alignment with enterprise IT strategies, security policies, and compliance requirements, integrating ServiceNow solutions seamlessly into the broader IT ecosystem.
Customize and implement SRE (Site Reliability Engineering) practices for the ServiceNow platform and its associated products/applications, focusing on reliability, availability, and performance.

Technical Leadership & Governance:

Provide architectural guidance and technical mentorship to ServiceNow developers and administrators, fostering their growth and ensuring adherence to architectural principles.
Conduct rigorous code reviews, technical audits, and system performance optimizations, identifying areas for improvement and driving efficiency.
Establish comprehensive governance policies for instance management, upgrades, and overall platform security, safeguarding the integrity of the ServiceNow environment.

Platform Development & Customization:

Oversee the customization and configuration of ServiceNow applications and modules, tailoring them to meet specific organizational requirements.
Review custom scripts, business rules, UI policies, workflows, and integrations from a ServiceNow best practices standpoint, ensuring robust and maintainable solutions.
Utilize advanced ServiceNow development tools such as Flow Designer, UI Builder, and Glide APIs to build and enhance functionalities.

Integration & Automation:

Design and implement sophisticated integrations with third-party systems using a variety of protocols including REST, SOAP, LDAP, and MID Server, ensuring seamless data exchange.
Optimize workflows and automation using ServiceNow's Integration Hub and Orchestration capabilities, streamlining business processes.
Ensure seamless data flow between ServiceNow and other critical enterprise applications, supporting a unified information architecture.

Collaboration & Stakeholder Management:

Work closely with business analysts, product owners, and IT teams to accurately translate complex business requirements into viable technical solutions.
Provide expert consultation on ServiceNow capabilities, its roadmap, and strategic implementation strategies, guiding decision-making.
Communicate complex technical concepts effectively to both technical and non-technical stakeholders, ensuring clear understanding and alignment.

Platform Maintenance & Upgrades:

Manage ServiceNow upgrades, patching, and instance performance monitoring, ensuring the platform remains current and optimized.
Ensure minimal disruption and strict adherence to ServiceNow's upgrade best practices, facilitating smooth transitions.
Stay up to date with new ServiceNow releases and features, continuously evaluating their potential benefits and integrating relevant advancements.

Required Qualifications

Extensive total software engineering/IT experience, with substantial experience specifically in ServiceNow development/Operations & Technical architecture.
ServiceNow Expertise: Deep understanding of ServiceNow architecture, data model, and development best practices.
Development Skills: Proficiency in JavaScript, Glide APIs, Flow Designer, and UI development.
Integration Knowledge: Proven experience with REST, SOAP, JSON, LDAP, OAuth, and various integration middleware solutions.
Cloud & Security: Strong understanding of cloud infrastructure, IT security, and compliance frameworks.
Certifications:
ServiceNow Certified Technical Architect (Must have).
ServiceNow Certified System Administrator (CSA).
Certified Implementation Specialist (CIS).
Certified Application Developer (CAD).

Preferred Qualifications

Experience in working in Agile/Scrum environments.
Familiarity with ITIL framework and best practices.
Strong problem-solving, analytical, and communication skills.

CTC Range

As per market standards

Notice Period

Immediate

Contact: Bhuvaneshwari S Senior Specialist Black and White Outsourcing Pvt Ltd Bangalore, Karnataka, INDIA. Email: [HIDDEN TEXT] | Website: www.blackwhite.in

Senior Manager- ServiceNow Platform Technical Architect