Position: Guest Relations Executive (Operations & Business Development Focus)

Overview:

We are seeking a dynamic and proactive Guest Relations Executive who combines strong operational expertise with business development acumen. The ideal candidate will efficiently manage day-to-day operations while actively contributing to lead generation and revenue growth. This role is crucial in maintaining high service standards and ensuring guest satisfaction across our properties.

Key Responsibilities

Operations & Guest Experience

Manage day-to-day operations efficiently to ensure seamless guest experiences.
Address guest concerns effectively, both pre-booking and post-booking, ensuring timely resolution and satisfaction.
Oversee inventory management for all properties, ensuring furnishings, amenities, and supplies are well-stocked.
Maintain property upkeep standards, ensuring cleanliness, functionality, and overall aesthetic appeal.
Implement and monitor upkeep schedules and regular property inspections.
Supervise and coordinate housekeeping staff, ensuring quality and efficiency.
Ensure consistent quality control across guest rooms and common areas.
Coordinate repairs and maintenance as needed to ensure operational continuity.

Business Development & Revenue Initiatives

Drive lead generation for new properties/apartments.
Assist in property acquisitions by scouting nearby locations and generating local leads.
Support revenue-enhancing activities, such as sending promotional emailers, building partnerships (e.g., hospitals, corporates), and developing new guest engagement initiatives.
Collaborate with the team to identify new business opportunities and process improvements.

Vendor & Staff Coordination

Manage and coordinate with suppliers and vendors to ensure timely procurement and cost efficiency.
Assist in staff training, including hospitality practices such as meal or breakfast preparation support when needed.

Qualifications & Skills

Bachelor's degree in Hospitality, Business Administration, or related field.
1–4 years of experience in hospitality operations, guest relations, or property management.
Strong organizational and problem-solving skills.
Excellent communication and interpersonal abilities.
Proficiency in MS Office and basic property management systems.
A proactive, service-oriented, and ownership-driven attitude.