The Senior Manager - Quality and Process assurance is responsible for developing and implementing quality control procedures, monitoring and analyzing processes, and conducting audits in coordination with concerned stakeholders.

Key Responsibilities

Develop and Implement Quality Control Procedures Create and maintain quality assurance standards and procedures to ensure compliance with industry regulations and company policies.
Monitor and Analyze Processes Regularly review and analyze operating processes to identify areas for improvement.
Conduct Audits and Inspections Perform regular audits and inspections to ensure adherence to established quality standards.
Coordination with Departments Work closely with various departments to address quality issues and implement effective solutions.
Prepare Quality Reports Compile and present quality reports to management, highlighting key findings and recommendations.
Train Staff Develop training materials and conduct training sessions on quality control processes and standards.
Customer Feedback Review customer feedback and implement necessary changes to improve service quality.
Compliance Ensure all processes comply with relevant regulations and standards.

Key skills required

Strong organizational and communication skills.
Proficiency in process writing, audit / process assurance and quality assessment.
Ability to analyse data and identify trends.
Detail-oriented with strong problem-solving skills.

Key Relationships Management (Internal /External)

External Process writing vendors
Internal Cross-functional teams

Desired qualification and experience

Education Bachelors degree (any stream), MBA or equivalent is preferred.
Experience Minimum of 3-5 years of experience in quality assurance, process management, preferably in the life insurance sector.