Commitment to deliver the best level of service every time through obsessive level of attention to detail
Ensures resets back to agreed format, including owning Clients Clear Deck policy / Lost property process as per enactment and associated reporting
Proactive checks to agreed schedule, reviewing ping reports from with a proportion after business hours so Occupants come back to refreshed and clean workspace

Client/Stakeholder Management (in support of the Site lead)

Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators
Deliver an exceptional quality of service to the Client, as reflected by Client feedback

Operations Management:

To Assist Reporting Manager for the smooth running of operations.
Routine checks of all systems including Critical Systems, reporting, tracking for closure
Ensure carrying out all CMMS on the tool on time
Developing and implementing building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems.
To facilitate / handhold the Customers during all Client visits.
Ensure coordination for booking of conference/Meeting Rooms, food & beverage service, availability of AV equipments, projectors and other requirements
Inventory Management of all soft services and Maintenance inventory accurately
Routinely inspect all contracted services to ensure performance measures are being maintained.
Ensure zero down time
Achieve Client satisfaction as per Client expectations.
Plan, organize and arrange internal events for any processes or business including town hall meeting
Develop contact and coordinate with Security team, GIT/IT, Admin team, Business team.
Timely inputs to Admin lead for any concerns
Provide assistance in general administrative activities as and when required.
Contribute to the Monthly Management Report to Client.
Compile and follow-up Landlord issues through Landlord tracker.
Follow-up with the vendor for timely submission of invoices.
Provide comprehensive workplace management for the office premises
Resolve user's complaints and concerns with solutions and follow up
Implementation of service task, procedures and policies
Prepare risk assessments for self-delivery
Assist with critical out-of-hours issues & participate as a key team member in responses to emergency situations
Report building incident following with set escalation channels with measures and solutions
Coordinate, manage and oversee vendors to perform a wide range of workplace-related services
Ensure service deliverables meet SLAs and KPIs
Work with all related parties on timely delivery of all services
Ensuring up to date information on Clients Property Services SharePoint
When necessary raise risks to reporting manager / Site Lead for further investigation
Continuous Improvement implementation
Cost saving mind-set that drives value for service as every level
Conduct data analysis report when necessary
Support with critical out-of-hours issues & participate as a key team member in responses to emergency situations

CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA

Ideal Experience

Excellent verbal and written communication skills as well as presentation skills
Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements
Strong analytical, organization and administration skills
A minimum of 3 to 5 years in the facility management industry/hospitality industry with a Bachelors degree
An added benefit would be a Bachelors degree in facilities management, building, business or other related field; however, this is not a must.

Critical Competencies for Success (with corresponding I am JLL behaviours)

Client Focus & Relationship Management I Value my Customers

Demonstrates proactive & professional approach to customer service and stakeholder engagement
Has a natural hospitality-orientated communications acumen
Ability to interact with a wide range of client staff, including senior levels
Ability to manage conflict and balance between client and firm requirements
Has a customer service oriented attitude

Program Management & Organizational Skills I am Proactive

Excellent planning & organizational skills to prioritize work and meet tight deadlines
Proven ability to manage multiple and complex operational matters on a daily basis

Problem Solving & Strategic Thinking I am Innovative

Capacity to deal with ambiguity and solve complex problems effectively
Analytical, proven ability to solve problems using a quantitative approach
Proven ability to employ holistic approaches and looks at long term solutions

Other Personal Characteristics

Detail focused and proactive in nature
Self-motivated
Exhibits honesty & trustworthiness
Open to new ideas & willing to challenge status quo
Works well with diverse teams from various countries/cultures

Executive - Soft Services

Facility executive - Soft services