About BiteSpeed

Hey there! We are a Sequoia backed SaaS startup on a mission to help e-commerce brands embrace conversational commerce as the future of selling online.

Currently, 2000+ Shopify brands across 50+ countries use BiteSpeed to drive 20%+ revenue doing everything from Whatsapp marketing to chatbots & handling support across channels.

About The Role

We want to keep our customers for life. To do that, customer success is probably going to be our most important function and we want to treat it like that. So far our customer success function has been founder-led, we have a track record of 250+ 5-star reviews and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with).

We're now at a point where we've scaled 10X in the past year and to do that again next year we want to double down on our existing customers. This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our product team.

What You'll Do

Your core job is to own our customer relationships, make them successful and fans of BiteSpeed.
Tracking product adoption for our enterprise customers, ensuring they are getting maximum value leading to upsells and expansion revenue.
Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed.

What Makes You a Good Fit

You care about delivering a service experience that parallels a Michelin star Italian restaurant.
You genuinely like helping people and making them successful.
You are an engineering graduate and have 1+ years of work experience in B2B customer success.
You have a genuine interest in conversations with people from different backgrounds to learn about their lives.

Salary and Location

Location: Bangalore

Expected CTC: We pay on top of market standards with generous ESOPs for everyone in the team.

Our Purpose

At BiteSpeed, work is personal. You could blame this on us being existential, but most of us are spending the best years of our lives doing this and we want to be purposeful about the kind of workplace we're trying to create.

Our purpose is about why we're here and what we care about:-

Personal Transformation
Wealth Creation
Winning Together

Our Values

Our values are about how we do what we do. Values define the right thing to do. We hire, reward and sometimes have to let go based on our values.

We have 5 core values:-

Go Above And Beyond
Making Things Happen
Say It Like It Is
Progress Over Perfection
Don't Take Yourself Seriously, Take Your Work Seriously

Perks & Benefits

Small things we've done to ensure we take care of our wellness, learning & keep things fun:-

Health Insurance - Health insurance cover and accident coverage for extra cushion and mental peace when rainy days hit us.
Quarterly Off-sites - Quarterly off-sites are a core part of the BiteSpeed culture. Our off-sites range from intense quarter planning sessions to crazy mafia nights and competitive cricket matches (with a lot of trash talking).
Cult Fitness Membership - All work and no play makes jack a dull boy. Cult Fit and Cult Play passes to make sure we hit the gym more often.
Personal Development - We sponsor courses, conference tickets, books on a case to case basis to ensure we're constantly growing.
Salary In Advance - Trust first, by default. We pay out salaries in the first week of the month.

Skills: upselling and cross-selling,renewals,retention management

Client Success Associate