product strategy , Wireframing, Figma, Prototyping, Interaction Design, User-centered design, Product Designing, Emerging technologies like AI, Strategic consulting, User experience research

omnichannel , Advanced Analytics, Quick Commerce, Revenue growth strategy ownership, GenAI led commerce transformation, Sales business development exposure, D2C Marketplaces, Ai, Digital Marketing, Data-led prioritization decision making, CXO Management, Industry ecosystem vendor management, Product management, Team building capability creation, Multi-category portfolio ownership, Platform strategy, Personalization recommendations, Digital commerce leadership, Customer experience transformation

Predictive Analytics, Anaplan, Etl, EPM functionality, Ai, Oracle EPM, metadata design, Onestream, Financial Planning Consolidation, EPM codes Rules

cloud technologies VMs Kubernetes DBs Networking Storage, AI-driven support automation chatbots, cloud support operations IaaS PaaS SaaS, KPIs dashboards and reporting, call center operations quality frameworks, SLA management escalation frameworks, security compliance SOC2 ISO 27001, monitoring tools Grafana Prometheus Datadog ELK, ITSM tools ServiceNow Jira Zendesk Freshservice, team leadership training and upskilling programs, incident management RCA and problem management, tiered support models L1 L2 L3, cross-functional collaboration stakeholder management, multi-channel support phone chat email portal, ITIL ITSM processes

.NET, Java, Power Bi, SQL Server, Javascript, Web development, MongoDB, Oracle, Project management for public sector organisations, Working with overseas clients on power sector specific technology projects, Visio, Stakeholder management in the power sector, Power system specific technology solutions design and implementation, MS Project, Excel Macros and Formulas