Company Profile

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member's contributions and offers a supportive environment for career development. Come, stay, and grow with us.

Job Description

Serve as the primary point of contact for customer order-related inquiries via email or CRM.
Create, process, and manage customer orders accurately in SAP ERP.
Manage order modifications, shipping updates, and ensure timely fulfillment and delivery tracking.
Analyze the backlog orders and fulfil the orders by cross shipping.
Reach out to internal stakeholders to fix the order blocks & handle returns and process credit/debit notes or billing corrections as necessary.
Analyze the warranty claims to approve or decline basis standard operating procedure.
Share periodic reports with the stakeholders on Open orders & Warranty claims etc. as required.
Ensure accuracy and completeness in all transactions and documentation.
Proactively identify and implement process improvements in the order management workflow.
Build and maintain strong relationships with internal stakeholders to support customer satisfaction and operational excellence.
Ensure compliance with company policies, procedures, and audit requirements.

Qualifications

4 to 6 years of experience in Order Management or related roles.
Strong knowledge on MS suite (Word, Excel & PowerPoint).
Excellent problem-solving, analytical, and organizational skills.

Analyst - Order Management

Analyst - Order Management