Company Profile

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member's contributions and offers a supportive environment for career development. Come, stay, and grow with us.

Job Description

CMDB Architecture & Ownership

Own the overall CMDB architecture, data model, CI classes, attributes, lifecycles, and relationships.
Ensure alignment with ServiceNow Common Service Data Model (CSDM) and Lennox service standards.
Act as the final approval authority for CMDB structure, onboarding patterns, and design changes.

Driving CMDB Quality - The 3Cs

Correctness: Define validation rules, health checks, reconciliation logic, and accuracy KPIs.
Completeness: Drive onboarding coverage across servers, network devices, end‑user devices, cloud resources, applications, and SaaS.
Compliance: Ensure audit‑ready governance, ownership clarity, and adherence to security and data standards.

Adoption & Business Enablement

Drive meaningful CMDB usage across Incident, Change, Problem, Vulnerability Response (VR), Asset Management, and Service Portfolio processes.
Enable impact analysis, change risk assessment, service dependency visibility, and business‑focused reporting.
Ensure the CMDB delivers value beyond being a static data repository.

ServiceNow Platform Architecture & Governance

Serve as lead architect for CMDB‑dependent ServiceNow modules (ITSM, ITOM, SecOps, SAM).
Govern integrations, discovery sources, service mapping, and Service Graph connectors.
Establish architectural guardrails to ensure platform scalability and maintainability.

Automation & Data Integrity

Promote automation for CI discovery, onboarding, updates, reconciliation, and decommissioning.
Define clear source of truth principles across tools and integrations.

Collaboration & Continuous Improvement

Partner with Infrastructure, Applications, Cloud, Security, and Enterprise Architecture teams.
Define CMDB operating model, RACI, health reviews, and maturity roadmap.

Continuously improve CMDB quality and usability across the enterprise

Qualifications

Required Qualifications

8-12+ years of experience with ServiceNow, with strong focus on CMDB and CSDM
Proven experience driving enterprise‑scale CMDB adoption
Strong understanding of ITSM, ITOM, SecOps, and Asset/SAM dependencies
Experience working in regulated, audit‑aware, or security‑conscious environments
Excellent stakeholder management and communication skills

Preferred Qualifications

ServiceNow certifications (CSA, CIS‑ITSM/ITOM, CSDM Practitioner preferred)
Experience in large, global, hybrid IT environments
Background in infrastructure, operations, or platform architecture

CMDB and ServiceNow / Architect Lead