Responsible for ensuring that all employment practices are handled in accordance with the local laws, including payroll and benefits, and disciplinary actions.
Arranging Job Rotation and ensuring HR availability as per the business and organizational requirements
Devising and implementing the company policies
Job analysis, Competency mapping experience.
Streamlining HR activities.
Maintaining various HR related reports using excel and performing data & trends analysis
Manage Appraisals, Promotions increments and Performance management cycle
Assistance in organizing of get-togethers, picnics, parties and other employee engagement activities and initiatives
Managing Employee Relations, conducting Skip Level meetings and improving employee connect
Experience in Client Management and Interaction will be preferred.
Experience in employee onboarding and induction
Would require experience with executing process improvement & compliance standards.
Should be able to conduct weekly and monthly internal and external reviews & prepare strategies to improve employee morale and retention
Good people development skills
Ability to liaise with relevant support departments and business stakeholders
Ability to create an environment of trust and fairness
Driving organizational culture and value
Grievance management:
Competency mapping:
Disciplinary actions:
CSR / WE:
Payroll:
Audits:
Attrition management / excel skills / analysis
Absenteeism Management:
Policies / Procedures:
Analysis:
Exit analysis:
SKIPs / focus groups / trainings: Analysis
KPI management:
EWS: RAGs analysis
Labor norms:
Salary break up:
Red zone intervention:
Harassment: no – needs to read and research

Manages human resources policies and programs related to recruitment and selection, associate relations, and other HR functions for a single location ensuring policy and regulatory compliance.

The Manager is responsible for developing and supporting retention initiatives by executing programs developed to improve employee morale and attrition. In addition, the Manager acts as a leader in the site providing guidance and counsel to the operations management team.

Manages, coaches, and develops site HR team and serves as a mentor to other HR professionals.

Experience: Generally 5 or more years progressively responsible experience as a Human Resources Manager, Generalist, or Specialist with experience in associate relations, learning and development, problem and conflict resolution and recruiting non-exempt personnel in a high-volume environment. Experience managing, coaching, and developing others.

Experience demonstrating extensive knowledge, interpretation, and application of employment laws. Extensive knowledge of general labor policies and practices including discrimination, harassment, and union avoidance. Prior experience delivering HR training and development programs. Demonstrated success in conducting behavioral interviews and management talent assessments. Experienced in leading positive change. Call Center industry experience preferred.

Skills & Knowledge : Strong interpersonal and collaborative skills including verbal and written communications skills, presentation skills, facilitation skills and negotiation skills.

Success in developing and making compelling written/oral proposals.

Strong problem solving/consulting skills.

Excellent time management skills.

Excellent planning and organizing skills, especially prioritizing multiple projects/tasks.

Demonstrated listening skills.

Good PC skills with demonstrated ability to use a variety of software packages including Word, Excel, Access, PowerPoint and Outlook with the ability to assimilate, present and analyze data as needed.

Strong analytical and presentation skills hence excellent MS office knowledge is a Mandate

Knowledge/Abilities:

Demonstrated business savvy with ability to develop and maintain successful partnerships with both management and associates.

Ability to serve as an associate advocate while balancing the needs of the clients and the company. Ability to provide superior service to associates by listening, comprehending and guiding them through the issue to closure. Demonstrated ability to effectively deal with ambiguity. Ability to develop strong business relationships.

Proven ability to influence associates at all levels.

Demonstrated ability to adapt to changing priorities and provide proactive, effective change leadership. Understanding of and ability to ensure compliance. Expert at establishing and maintaining effective relationships with management staff, front line associates, the general public and clients. Confidentiality is critical.

Open-minded, trustworthy, compliance-oriented, flexible, adaptable and team-oriented.

Good knowledge of Statutory compliance and Audit requirement

Knowledge of Sexual harassment / ICC Committee and the compliance towards the same.

Engagement in CSR activities

Human Resources Business Partner