Tcp, Ticketing Tools, Ldap, Dns, BGP, Linux Administration, DHCP, Ipam, Firewalls, Problem Management, Nfs, OSPF, IS-IS, Ip, Cisco network configuration, Network Security architecture, Mpls, Acls, Server Load Balancing, Microsoft administration, Global Incident Management, IP routing protocols

knowledge management systems , snowflake , Networking, Grafana, Informatica, Confluence, Oracle, AWS, SQL Server, Autosys, Tws, Devops, Cloud, Azure, SRE, Batch Job Schedulers, Production Support Solutions, Database application development, systems operating systems, Storage Subsystems, FinOps, monitoring solutions, performance troubleshooting, Sharepoint

Itil, Microsoft Word, ServiceNow Incident Management module

Itsm, Major Incident Management, Itil, Incident Analysis, Application Support Expertise, Vendor Management, Experience with ITSM process tools, Monitoring Observability Tools, Global Delivery Model Expertise, Change Release Risk Management, Runbook SOP Governance, Familiarity with Azure DevOps and GitHub, SLA KPI Management, AIOps, Cross-Tower Coordination

Incident Management, Itil, Servicenow, Problem Management, Root Cause Analysis, SLA Monitoring

Incident Mgmt, Major Incident Management

Major Incident Management, Itil Framework, change management, R2D2 Global, Offshore Operations

Critical Incident Management, Change Management, Critical Incident Manager, Event Management