Charles River Development (CRD) is a rapidly growing and profitable financial software and services firm whose customers include the world's top investment management, wealth management, banking and insurance firms. The Associate FIX Analyst is responsible for implementing, testing, certifying and problem/support resolution for Charles River Network Clients.

Responsibilities

Support team efforts to sustain a five nines level of availability for Charles River Network Clients.

Coordinate with Clients, internal Charles River colleagues, and network vendor(s) to provide the following service-related functions:

Problem troubleshooting, support, and resolution as part of a Follow-the-Sun support model

Configuring and customizing FIX connections

Testing and certification of FIX compatibility with brokers

On-going changes and enhancements

Follow departmental procedures to ensure timely, high quality delivery of service to Charles River Network Clients

Ensure all Network Services database information and documentation is accurate and current.

Escalate complex issues to senior staff.

Role Requirements/Qualifications

Proven ability to work in mission critical operations and support environment.

General knowledge and understanding of Wide Area Networks (WAN) and Local Area Networks (LAN).

Ability to partner with various internal departments to deliver superior customer service.

Periodic off-hours support.

Occasional travel to customer sites to perform on site customization, testing, or troubleshooting.

2-yearexperience with FIX administration and support and/or Buy Side Order Management Software (Charles River IMS preferred) or background in portfolio management and trading system applications.

6 years experience in the securities trading industry preferred.

Excellent customer service skills, attention to detail, and interpersonal, verbal, and written communication skills.

Aptitude for technical troubleshooting.

Database software experience.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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