ve customer service, processes, and procedures.

You'll hone your existing analytical skills and be well positioned to advance your career in this fast-paced role.

What You'll Do

In this key role, you'll be providing crucial support to customers and colleagues in our contact centers.

You'll be responding to and investigating queries, providing support on business processes, policies, and procedures, and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency.

You'll Also Be

Identifying barriers to performance and coordinating improvements to enhance our efficiency
Working closely with operational centers, providing coaching and support to increase efficiency and knowledge
Keeping accurate records of day-to-day operations, logging incidents, and identifying trends
Reviewing manual or ineffective processes which could be automated or enhanced
Maintaining a focus on improving our customer service and experiences

The Skills You'll Need

Excellent planning and organizational skills, along with good attention to detail
Ability to perform well under pressure and manage multiple tasks with high levels of accuracy
Experience of analyzing and using performance data
Freshers, 2023 or 2024 graduates in B.com, BA, BBA, Bsc Non-IT, Mass Comm, Journalism
The ability to convey information in a simple and understandable way
An understanding of contact center operations and performance metrics
Microsoft Office skills, including PowerPoint, Excel, and Word

1a:T4d8,We’re a business that understands when our customers and people succeed, our communities succeed, and our economy thrives. As part of our purpose, we’re looking at how we can drive change for our communities in enterprise, learning and climate. As one of the leading supporters of UK busi

Customer Service & Operations Analyst