Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a valuesdriven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for an Amazon Connect Integration Consultant with experience in AWS and contact center technologies. The role involves designing and managing integrations for Amazon Connect, building scalable APIs, and collaborating with cross-functional teams to deliver seamless backend-to-UI functionality.

Responsibilities

Develop and maintain RESTful APIs to support frontend and backend integrations
Build and manage Python-based AWS Lambda functions for serverless workflows
Configure and maintain Amazon Connect contact flows, routing logic, and queue behavior
Design and optimize DynamoDB schemas, indexes, and scalable data models
Work with AWS services such as Lambda, API Gateway, S3, DynamoDB, IAM, and CloudWatch
Collaborate with UI teams to enable seamless integration between frontend applications and backend systems
Manage infrastructure using Terraform and Infrastructure-as-Code practices
Support scalable cloud-native architectures and event-driven systems
Partner with Amazon Professional Services and internal engineering teams on key initiatives
Troubleshoot production issues and support deployments when required

Qualifications

5+ years experience in AWS cloud development and serverless architectures
Hands-on expertise in Python, especially AWS Lambda development
Experience with Amazon Connect and contact flow configuration
Solid understanding of DynamoDB including schema design, indexing, and scaling strategies
Experience building and consuming RESTful APIs
Experience with AWS services such as API Gateway, S3, IAM, CloudWatch, and DynamoDB
Proficiency with Terraform for infrastructure management
Understanding of event-driven and microservices-based architectures
Strong communication and cross-functional collaboration skills

Nice to Have

Experience in contact center or telephony domain
Understanding of IVR systems, call routing, or SIP concepts
AWS certifications (Associate or Professional level)
Experience with CloudFormation/CDK and migration to Terraform
Exposure to IBM ODM integrations
Experience supporting production AWS environment

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Amazon Connect REST API Integration Engineer