Project Role : Application Tech Support Practitioner

Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills : Service Desk Management, Service Desk Voice Support

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. You will be based in Bengaluru office.

Roles & Responsibilities:

Expected to perform independently and become an SME.
Required active participation/contribution in team discussions.
Contribute in providing solutions to work-related problems.
Provide timely and effective service desk voice support to clients.
Troubleshoot and resolve technical issues related to service desk management.
Document and maintain records of client issues and resolutions.
Collaborate with team members to enhance service desk operations.
Stay updated with the latest trends and technologies in service desk management.

Professional & Technical Skills:

Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.
Strong understanding of ITIL framework and service desk best practices.
Experience in incident management and problem resolution.
Knowledge of remote desktop tools and ticketing systems.
Hands-on experience in providing technical support to end-users.

Additional Information:

The candidate should have a minimum of 3 years of experience in Service Desk Management.
This position is based at our Bengaluru office.
A 15 years full-time education is required.

, 15 years full time education