Job Description

At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role

Most of our software development focuses on delivery new features while optimizing existing systems, building infrastructure, and eliminating work through automation. As part of the SRE team, you'll have the opportunity to manage the complex challenges at scale which are unique to American Express, while using your expertise in coding, algorithms, complexity analysis and large-scale system design. SRE's culture of diversity, intellectual curiosity, problem solving, and willingness is key to its success. Our organization brings together people with a wide variety of backgrounds, experiences, and perspectives. We encourage them to collaborate, think big and try new things in a blame-less environment. We promote self-direction to work on relevant projects, while we also strive to create an environment that provides the support and mentorship needed to learn and grow.

Our Software Engineers not only understand how technology works, but how that technology intersects with the people who count on it every single day. Today, creative ideas, insight and new points of view are at the core of how we craft a more powerful, personal and fulfilling experience for all our customers. Member of a Site Reliability Engineering team reporting to a Senior Engineer, Senior Engineering Manager or Engineering Director. We are looking for someone who is passionate about good design and excellent code someone who can find solutions to hard technical and functional challenges and can work well within and across teams.

Responsibilities

Serve as a member of an agile development team that drives discovery, build and implementation of Non-functional requirements.
Actively participates in architecture and engineering discussions.
Participate in code reviews, ad-hoc pair programming contribute to iterative improvement of tools, automation and practices used by team.
Provide Operational support with building platform monitoring tools/dashboards, ad hoc reports.
Build, implement and advise on recovery tooling to adhere to enterprise standards and/or frameworks.
Responsible for availability, proactive monitoring / alerting, capacity planning, performance (reducing latency and increasing efficiency) to include testing for technical platforms.
Ensure application data flows are accurate and up to date with the objective to increase the knowledge base of all support teams and drive reliability.
Facilitates the resolutions of non-application issues (3rd party upstream issues, infrastructure issues, storage, database, network, file transfer etc.)
Be part of a global operations team that support a 24/7 model, willingness to work holidays and weekends.

Qualifications

Bachelor's Degree in Computer Science, Computer Engineering, or equivalent work experience.
2+ years experience coding with Java, Vert.x, python, node, React or a similar language with a strong desire to learn new languages. Experience with AI is a plus.
Excellent coding and scripting skills (Terraform/Ansible), knowledge of CICD tools (Jenkins, Gitlab and Artifactory), experience with monitoring/alerting/logging solutions (Splunk, OpenSearch (ELK stack), Datadog, AWS, GCP Stackdriver, etc.)
Experience with Databases - Couchbase (Or a different Document DB/ NoSQL), PostgreSQL, Redis, Oracle.
Experience in a public cloud environment with experience in designing and building cloud-native applications. Must have hands on experience with Kubernetes.
High degree of technical knowledge, ranging across several technologies (e.g., platform enablers including Prometheus, Consul, Vault, ELK and Infrastructure platforms including Cloud, networking and storage)
Hands on experience in building and enhancing distributed micro-service systems. Experience with ServiceMesh products such as Istio is a plus.
Awareness of the challenges of distributed systems and practices of building highly available platforms.
An affinity to connect with openness and transparency and a passion to learn new technologies and optimize them to their potential.
Good communication skills - able to explain concepts to product managers and business partners in ways that are relevant to them
High levels of energy, engagement, and ownership. Positive attitude is always welcome.
Curiosity to learn new technologies and code them into working prototypes
Excellent in communication, ability to learn fast & adaptive.Experience in a start up is a plus.
Attention to detail with strong thought leadership and analytical abilities

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Site Reliability Engineer II