Job Family

GIC Process (India)

Travel Required

None

Clearance Required

None

What You Will Do

Review of transactions, prior alerts or investigations, and accounts held by the subject.
Responsible for hands-on resolution of client fraud issues and daily client needs
Executing procedures as prescribed; opening reviews for all matters upon which an assessment is performed; determining that an investigation is or is not warranted
Ensure appropriate collection and analysis of documents to obtain a complete understanding of the fraudulent activity
Document adequately all findings and conclusions related to the assessment with explanations in narrative form.
Exhibit judgement on sensitive matters and execute required deliverables
Coordinate interdepartmental fraud response.
Provide daily administrative functions for fraud triage and investigations to include obtaining the proper documentation, account monitoring, facilitate opening and closing accounts, managing exceptions, and contacting clients.
Create and submit SAQ's as needed
Ensure timely and accurate reporting, and proper disposition to fraud events
Responsible for building strong working relationships with clients and team members/internal partners
Execute special projects as needed
Conduct research and analysis of account activity to assess levels of risk and detect fraudulent activity
Act as a subject matter expert providing guidance to clients on fraud events and their required actions
Utilize strategic tools, resources and procedures to diligently evaluate accounts and customer situations that may require unique treatment and a specialized approach

What You Will Need

Must have a bachelor's degree in any stream from a recognized university
Must have 4+ years of experience in the financial service industry or similar environment, such as Operations, or Fraud Prevention
Strong understanding of payments as well as related fraud typologies
Analyze available information via multiple internal and external tools to achieve the proper Fraud/Not Fraud decision
Familiar with common and current scam typologies
Working knowledge of related fraud typologies and suspicious signals
Strong verbal communication and problem-solving skills
Ability to multi-task, as needed, to get the job done
Working knowledge of loss and fraud detection/prevention principals, multiple fraud areas, compliance and regulatory issues related to the department and/or company
Solid analytical, interpretive and problem-solving skills
Sympathetic and patient with customers that are victims of fraud and/or scams

What Would Be Nice To Have

Excellent relationship management skills - experience of managing relationships across a variety of internal cross functional departments
Demonstrated ability to coordinate time sensitive activities to help protect the bank and our clients
Effective analytical, problem solving, and decision-making skills
Efficient organizational skills to include effective time management in all key responsibilities of the job
Effective project and change management skills, ability to work at a consistently changing pace
Proficient knowledge of PC/Internet including Word, PowerPoint and Excel

What We Offer

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [HIDDEN TEXT]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [HIDDEN TEXT]. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact [HIDDEN TEXT]. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

Senior Process Associate