Skill required: Order to Cash - Accounts Receivable Ledger Maintenance

Designation: Order to Cash Operations Specialist

Qualifications:Any Graduation

Years of Experience:7 to 11 years

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What would you do The Specialist – The Order to Cash (O2C) Assistant Manager will be involved in overseeing and performing of information within Credit Management, Collection/Incoming and Billing processes to ensure quality and accurate completion of services and key performance indicators (KPIs), as defined in the Operating Level Agreement (OLA). The role requires strong process knowledge, adherence to controls, timely delivery against SLAs, and effective coordination with internal stakeholders

What are we looking for Key Skills & Competencies Functional & Technical Skills

Strong working knowledge of Order to Cash (O2C) processes
Hands-on experience in: o Collections & Credit management
Experience with SAP ERP systems
Proficient in MS Excel (Pivot Tables, VLOOKUP/XLOOKUP, aging analysis) Behavioral & Professional Skills
Strong attention to detail and analytical skills
Ability to work independently with limited supervision
Effective communication with internal teams and clients
Time management and SLA-driven mindset
Willingness to support 24×7 rotational shift operations as required
Complete Work from office People Management Create a positive work environment that fosters team performance Cultivate customer service culture in team Organise and conduct regular meetings and communications with team members Coach team members to improve skills and knowledge required to perform his/her job effectively Conduct team members performance evaluation and review Train new team members and share knowledge and job experience Set Performance Objectives with direct reports Counsel team members on performance improvement and career development Resolve management team conflict with sensitivity, tact and fairness Ensure balanced workload for team members Assist HR dept in recruitment process Workload and Resource Management Monitor resource utilisation and manage resource allocation Identify changes to long term resource needs and implement appropriate actions Financial Management, Budgeting and Reporting Participate in strategic planning for stakeholders Develop & manage short and long-term operational and strategic goals for Order to Cash Facilitate the assimilation of new companies or markets into GBS processes during merger and acquisition initiatives Roles and Responsibilities:
Key Responsibilities Order to Cash Operations
Must act as an subject matter expert for the team, should be able to handle team and client queries
Team handling experience on paper
Good understanding of SLAs & KPIs
Execute end-to-end O2C transactions in line with documented SOPs and client requirements.
Demonstrate good understanding of interdependencies between Collections & Credit Management
Handle routine issues independently and escalate complex exceptions appropriately. Collections & Credit Management
Plan, organize and supervise team's work
The position will manage a designated range of customer accounts
Must communicate effectively with Trade Marketing, external customers, Commercial / Corporate Finance team
To remain conversant and compliant with the company's credit policy & procedures.
Ensure that all customer accounts are reconciled and that trading limits are reviewed in line with sustained trading activity together with maintenance of effective credit controls in the granting of credit extensions.
Ensure Accounts Receivable closing procedures are completed efficiently, accurately and timely
Review reports which performed by team members
Manage team processes and more complex/sensitive activities
Recognise and communicate potential issues/risks with team
Ensure accuracy and completeness of service deliverables and KPIs
Ensure documentation are always updated with accurate and complete information
Liase with end markets & internal functional team to ensure all targets meet and process excellence
Provide support for implementation of project migration and global initiative
Ad hoc tasks as and when required Process Excellence Monitor and manage performance measures/key performance indicators (KPIs) Responsible for GBS's Accounts Receivable processes, procedures and standards Lead continuous improvement in process efficiency and effectiveness Ensure internal controls programs are adhered to Customer Relationship Management Monitor and addresses customer needs and issues, ensuring that customers are satisfied with overall process services Maintain working relationship with the End Markets Monitor and manage issues and requests for assigned accounts Escalate transactions, issues and requests from assigned accounts to relevant functional team (if necessary)

Order to Cash Operations Specialist-Voice