Manager II - Deputy Cluster Manager

DH Operations Department

No lengthy intro here, let's get straight to the details, Zepto speed.

Responsibilities, aka, what we'd like you to deliver :

●Own end-to-end operations for a cluster of 8 - 12 dark stores, ensuring seamless

execution from inbound to dispatch.

● Drive excellence across inbound, putaway, picking, packing, and last-mile dispatch

processes with strict adherence to SLAs.

●Own and optimize critical store KPIs - putaway TAT, receiving adherence, picking/packing

efficiency, defect rates, damages, shrinkage, and overall cost metrics.

●Ensure high inventory accuracy across stores through strong control mechanisms,

audits, and loss-prevention initiatives.

● Drive quality compliance across handling, storage, and dispatch processes while

standardizing SOPs across all nodes.

●Lead Store Managers and large ground teams, ensuring manpower alignment across

throughput demands and extended-hour store formats.

●Continuously improve throughput, reduce shrinkage and damages, and drive cost

efficiencies across the cluster.

●Own operational performance reviews through structured dashboards, governance

cadence, and metric-driven accountability.

Are you who we're searching for

●Qualification: Graduation, MBA preferred (Operations/Supply Chain) or equivalent

experience

●Experience: 3–6+ years in warehouse/dark store/fulfilment center operations with

exposure to multi-site management

●Strong understanding of end-to-end warehouse operations — inbound to dispatch

●Proven experience managing large ground teams across multiple locations

●Hands-on with dashboards, KPIs, and data-driven operational reviews

●Strong execution focus with ability to operate in high-volume, high-pressure

environments

●Process-oriented mindset with experience enforcing SOPs and driving accountability

Sounds like we're talking about you Please add your application to our cart!