About this role

As a Key Account Manager, you will play a vital role as a strategic business partner for our F&B business owner clients, with a strong focus on driving revenue growth for both our clients and the company. This position is highly collaborative, and you will report directly to the Country Manager.

What you'll do

Strategise and manage a portfolio of merchants with the objective to grow overall revenue through increasing the usage of existing products and upselling of new products
Establish close relationships with merchants to gain an insightful understanding of their business
Engage and consult merchants periodically to conduct performance/business reviews to provide insights and recommendations to grow their revenue
Market and cross-sell company's new products/services of our new business verticals, as well as improve new product adoption
Protect revenue lost by reducing churn, and grow new revenue by getting key merchants onboard with our marketing campaigns and/or other company-wide initiatives;
Assist key merchants in day-to-day operational queries
Periodically review engagement strategies, keep abreast of internal product offerings and knowledge as well as those of competitors
Any other ad hoc duties as directed by the Company

Who we're looking for

A Degree holder in business, marketing or related fields
At least 2 years experience in roles related to strategic account management, business development, or customer success, preferably within the Tech/eCommerce industry and in a fast-paced setting
Demonstrate a solid grasp of the F&B landscape and technology in Singapore, exposure to F&B industry is a plus
Possess a robust business acumen, capable of serving as a valued business partner to clients and driving their growth through Oddle's solutions
Excellent communication and relationship building skills
Display strong analytical thinking skills, enabling the analysis of business insights and identification of growth opportunities
Embrace a customer-centric mindset, consistently going above and beyond to impact our clients businesses and the F&B industry
Take pride in your work and demonstrate a strong sense of ownership
Able to manage multiple stakeholders effectively and thrive in a collaborative team environment
An entrepreneurial spirit who is self-started, resourceful, able to drive actions and inspire people around them
Have the eligibility to work in Singapore without the need for visa sponsorship

If you are driven and looking for tremendous growth opportunities and want to grow with us, we would love to speak with you soon! Send us your application and we'll get back to you in a few days.

Account Manager (SG)