Position Summary:
An Associate End User Computing (EUC) Engineer provides technical support to end users, assisting with hardware and software issues, and ensuring smooth operation of IT systems. This entry-level role involves responding to service tickets, performing system maintenance, and supporting the implementation of new systems.

Roles & Responsibilities:
Technical Support
. Provide technical assistance to end users for hardware and software issues.
. Respond to, document, and resolve service tickets in a timely manner.
. Assist users with installations and configurations of IT equipment.

System Implementation
. Support the installation and testing of new hardware and software.
. Ensure integration and compatibility of new systems with existing infrastructure.
. Assist in the development of new report templates and formats.

System Maintenance
. Perform routine system maintenance and backups.
. Participate in disaster recovery drills and system recovery processes.
. Maintain documentation of system activities and procedures.
. Conduct research on new technology

Issue Resolution
. Identify, diagnose, and resolve technical problems.
. Simulate user issues to troubleshoot and resolve operating difficulties.
. Develop preventive measures and solutions to reduce user problems.

Collaboration and Development
. Work with cross-functional teams to understand support requirements.
. Assist in the development of checklists and methods for issue resolution.
. Provide support and guidance to colleagues with less experience.

Requirements/ Qualifications:

Bachelor in Computer Engineering
Min 6-8 years of experience in relevant fields
ITIL certified
Have experience supporting VIP users
Experience with procurement including submit purchase request, verify invoices, etc.
Good written and interpersonal communication skills
Able to support 24/7 standby support as well
Excellent stakeholder management skills
Experience supporting the senior management. The person would need to have experience with stakeholder management. Ideally with experience supporting VIP.
The person would be good to have IT procurement experience. Support the procurement for cluster EUC, including submit purchase request, verify invoices, etc.
1 year contract

Associate EUC Engineer (Cluster Office)