Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

QA

Job Description

We are seeking an analytical and detail-oriented Salesforce QA Engineer with 4-5 years of dedicated software testing experience to join our Quality Assurance team. In this role, your primary responsibility will be ensuring the quality, reliability, and seamless user experience of our Salesforce platform, focusing heavily on Sales Cloud.

Basic Requirements

Key Responsibilities

A) Functional & End-to-End Salesforce Testing

Analyze complex business requirements and user stories to design, document, and execute comprehensive test plans, manual test cases, and precise UAT (User Acceptance Testing) scripts.
Perform rigorous functional, regression, smoke, and ad-hoc testing specifically tailored for Salesforce Sales Cloud (including Lead conversion, Opportunity pipelines, Account/Contact management, Quotes, and Forecasting).
Validate complex Salesforce configurations, such as custom lightning components, validation rules, Flow automations, approval processes, and security models (profiles, permission sets, and sharing rules).
Conduct integration testing to ensure seamless data flow between Salesforce and external, third-party systems.
Support and guide the business users with executing the test scripts as part of the user acceptance testing

B) Backend Data Validation & Querying

Write and execute SOQL (Salesforce Object Query Language) queries via Developer Console or Workbench to perform backend data validation.
Verify data integrity, check field mappings, and validate complex data migrations or bulk updates directly at the database layer.
Monitor debug logs and asynchronous operations (like batch jobs) to track down root causes of failures.

C) Collaboration & Defect Management

Log, track, and manage bugs rigorously using tools like Jira or Azure DevOps, providing clear replication steps and logs to development teams.
Collaborate closely with Salesforce Developers, Business Analysts, and Product Owners to ensure alignment on business logic and release timelines.

D) AI tools

Knowledge of AI tools ( ex - Copilot) and leveraging them to optimize traditional testing workflows.

Required Qualifications:

Experience: 4-5 years of core QA experience, with at least 3 years focused heavily on manual testing within the Salesforce ecosystem.
Education: Bachelor's degree or Master's degree in Computer Science, Information Systems, or a related field.
Salesforce Expertise: Strong functional knowledge of Sales Cloud configurations, standard objects, and common sales workflows.
Data Validation: Strong hands-on experience using SOQL queries for backend testing and data validation.
Process: Mastery of Agile/Scrum methodologies and the standard Software Testing Life Cycle (STLC).
Skills: Excellent communication, analytical, and problem-solving skills, with the ability to work independently and collaboratively in a fast-paced environment. Ability to build strong relationships with business stakeholders.
Experience working in an agile development environment, collaborating with cross-functional teams.

Good to Have Skills

Automation Exposure: Foundational knowledge or hands-on experience writing basic test scripts using Playwright with JavaScript (especially useful for identifying elements in Salesforce's shadow DOM).
Hands-on experience testing Agentforce use cases

Certifications: Salesforce Certified Administrator or Salesforce Certified Service/Sales Cloud Consultant.

Travel Requirements

None

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

No

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

Salesforce QA Tester