This opportunity is a hybrid role at JumpCloud®, requiring that you are able to work both on site and remotely in the location specified in the Job Description.

About JumpCloud®

JumpCloud® delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud®, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. JumpCloud® is IT Simplified.

About the Role

We are seeking an Account Manager based in India to oversee a $3M+ Book of Business composed of North American (NA) customers. In this role, you will:

* Collaborate with Renewal Specialists and TCSM teams to drive expansions, upsells, and ensure timely renewals.

* Drive adoption of JumpCloud's solutions within existing accounts, identifying opportunities for further growth.

* Cover 5:30pm–2:30am IST (Mon-Fri) to align with North American business hours.

* Hybrid working - 3 days in WeWork offices and 2 days fully remote.

If you have a strong background in SaaS sales, a proven ability to exceed targets, and thrive in a fast-paced environment, we'd love to hear from you!

Key Responsibilities:
Key Responsibilities Include:
Account Management & Growth
Own a $3M+ BoB for NA-based customers, focusing on renewals, expansions, and upsells
Leverage data-driven insights to identify growth opportunities within your portfolio
Consistently meet or exceed Net ARR and related revenue targets
KPI Ownership & Strategic Planning
Primary KPIs: Net ARR, renewals, expansion revenue, and adoption metrics
Develop targeted account strategies to drive product usage and uncover upsell opportunities
Accurately forecast your pipeline and maintain consistent reporting on key metrics
Cross-Functional Collaboration
Partner with CSM teams to ensure customer success, driving deeper adoption of JumpCloud's solutions
Collaborate with Marketing to craft campaigns that enhance awareness and spur product usage
Coordinate with New Business teams to streamline the onboarding of new customers, ensuring a smooth transition into your portfolio
Escalation Management
Serve as the main point of contact for escalations in your accounts, addressing challenges proactively tomaintain customer trust
Work closely with Product and Support teams to resolve critical issues, providing timely updates to all stakeholders
Reporting & Stakeholder Engagement
Provide regular updates on performance, pipeline health, and growth initiatives to the Head of International Account Managers
Communicate effectively with both internal teams and external customers to maintain transparency and alignment
Requirements:
4+ years of experience in SaaS sales or account management, ideally serving North American markets
Proven track record of driving renewals and expansions in a high-growth environment
Willingness and ability to work 5:30pm–2:30am IST to align with NA business hours
Excellent communication, negotiation, and presentation skills, with the ability to influence stakeholders at all levels
Data-driven mindset with experience in CRM tools, pipeline analytics, and forecasting
Preferred Qualifications
Bachelor's degree in Business, Computer Science, or a related field; MBA is a plus
Familiarity with advanced sales methodologies (e.g., Challenger, MEDDIC, SPIN)
Experience in a hyper-growth SaaS environment managing complex portfolios
Why Join JumpCloud
High-Impact Role: Directly influence renewal rates, expansion revenue, and overall customer success for a key set of accounts
Global Collaboration: Work with diverse, passionate teams dedicated to innovation and delivering customer value
Career Growth: Enjoy a dynamic, fast-paced SaaS setting that values continuous learning, autonomy, and excellence
Flexible Environment: Benefit from a hybrid work model with the resources and support you need to succeed

Join our mission to Make Work Happen by shaping the future of secure and unified access—empowering organizations to work seamlessly from anywhere. We look forward to hearing from you!
Where you'll be working/Location:
This role is hybrid in the country of India. You must be located in and authorized to work in India to be considered for this role.
This hybrid role is based in the Bengaluru metro area and requires team members to spend a few days each week in the office. You are able to work remotely when not in the office.
Language:
JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description.
Why JumpCloud®
If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You'll work with amazing talent across each department who are passionate about our mission. We're out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You'll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.
One of JumpCloud®s three core values is to Build Connections. To us that means creating human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed. - Rajat Bhargava, CEO
Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®. Please note JumpCloud® is not accepting third party resumes at this time.
JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Scam Notice:
Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.
All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at [HIDDEN TEXT] with the subject line Scam Notice
#BI-Remote

Account Manager North America

Account Manager, North America - India