POSITION SUMMARY:

The BK Claims Senior Analyst plays a pivotal role in Bankruptcy case administration under U.S. Bankruptcy Code Chapter 11, working with the US team to manage and process overnight service requests received via email. The primary scope of work involves monitoring shared inboxes, triaging incoming correspondence from creditors, courts, and clients, classifying and routing emails to the appropriate teams, and ensuring timely acknowledgment and documentation of all communications related to active bankruptcy cases.

JOB RESPONSIBILITIES:

Monitor and manage shared inboxes to receive, review, and triage incoming email correspondence related to U.S. Bankruptcy Chapter 11 cases, ensuring accurate classification and timely routing to the appropriate teams or associates.
Review emails from creditors, claimants, attorneys, and court representatives; extract key information related to Proofs of Claim, deadlines, and case updates.
Prioritize and escalate time-sensitive communications, including court notices, filing deadlines, and claimant
inquiries, in accordance with established SLAs and internal quality standards.
Maintain a structured email tracking log to ensure no correspondence is missed, misrouted, or left unresolved within stipulated turnaround times.
Coordinate with the US team on overnight service requests received via email, ensuring seamless handoff and continuity of case administration activities.
Deliver training to both existing and new associates on email triage protocols, routing guidelines, and documentation standards, ensuring alignment with performance standards.

KNOWLEDGE AND SKILLS :

Bachelor's degree in any stream (preferably- commerce background).
Proven 2 - 5 years of experience in US-based MNCs.

Technical Skills:

Data entry skills: A typing speed of at least 60 WPM with excellent spelling, grammar, and diction skills.
Proficient in reading and interpreting cursive and various forms of handwritten documentation.
Proficient in Microsoft Office Suite, including Excel, Outlook, Access, and Word.
Demonstrates quality through accuracy and attention to detail; actively seeks opportunities to improve and
promote high standards; incorporates feedback to enhance performance; monitors work to ensure consistency
Exhibit proficiency in both written and verbal communication, showcasing the ability to comprehend provided information and draw appropriate conclusions.
Demonstrates the ability to effectively disseminate knowledge to team members for enhanced operational
understanding.

Behavioral Skills:

Demonstrates strong problem-solving abilities, analyzing alternatives and implementing effective solutions to address work-related challenges.
Ability to be discrete and maintain high levels of confidentiality.
Displays agility, capable of functioning both as a sole contributor and a collaborative team player as needed.
Possesses a keen eye for details and subtle shifts, proactively identifying potential problems and devising
solutions before they escalate.
Exhibits flexibility and adaptability, responding swiftly in fast-paced workplaces to meet shifting demands.
Open-minded and flexible in various scenarios.

ADDITIONAL NOTES:

Knowledge of US Legal/Bankruptcy will be an added advantage.