About Atos Group

Atos Group is a global leader in digital transformation with c. 63,000 employees and annual revenue of c. €8 billion, operating in 61 countries under two brands — Atos for services and Eviden for products. European number one in cybersecurity, cloud and high performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is the brand under which Atos SE (Societas Europaea) operates. Atos SE is listed on Euronext Paris.

The purpose of Atos Group is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

About Eviden

Eviden is the Atos Group brand for hardware and software products with c. € 1 billion in revenue, operating in 36 countries and comprising four business units advanced computing, cybersecurity products, mission-critical systems and vision AI. As a next-generation technology leader, Eviden offers a unique combination of hardware and software technologies for businesses, public sector and defense organizations and research institutions, helping them to create value out of their data. Bringing together more than 4,500 world-class talents and holding more than 2,100 patents, Eviden provides a strong portfolio of innovative and eco-efficient solutions in AI, computing, security, data and applications.

We are looking for OSS Global Service Architect & Product Owner please find the JD below

OSS Global Service Architect & Product Owner

Location Bangalore (Whitefield) or Chennai (Siruseri) or Mumbai (Airoli (West).

Type of Hire Full-Time

Min 15+ yrs

Role Overview

About the Local Support / OSS Portfolio

Local Support, also referred to as Onsite Support Service (OSS), is a key pillar of the Digital Workplace portfolio, focused on delivering in‑person and proximity‑based IT support at customer locations.

The OSS portfolio includes Smart Hands, Tech Bars, device logistics, locker and vending solutions, and site‑based support models, designed to deliver consistent global outcomes while allowing local flexibility.

Role Purpose

The OSS Global Service Architect & Product Owner is accountable for the definition, evolution, and backlog ownership of the Local Support / OSS service within the Digital Workplace portfolio.

This combined role reflects the need for strong architectural ownership together with pragmatic product and backlog management, ensuring that OSS evolves in a structured, cost‑efficient, and experience-driven way without introducing unnecessary complexity.

The role acts as the single point of accountability for OSS service design decisions and prioritization, working closely with R&D, delivery, and operations stakeholders.

Key Responsibilities

Global Service Architecture (OSS GSA Responsibilities)
Act as the Global Service Architect for the Local Support / OSS offering
Define and maintain the end‑to‑end OSS service architecture, covering

Smart Hands and onsite support models
Tech Bars and walk‑up support concepts
Device logistics, lockers, and vending solutions
Interfaces with Service Desk, Service Operations, and Device Lifecycle services

Own and maintain key service artefacts, including

OSS service description and scope
Service catalogue inputs
Reference architectures and design principles

Ensure OSS architecture balances

Standardization and scalability
Local site flexibility
Cost efficiency and user experience

Validate architectural impacts of changes, enhancements, and R&D initiatives
Product Ownership & Backlog Management (OSS PO Responsibilities)
Act as Product Owner for the OSS service within the DWP portfolio
Own and maintain a single, prioritized OSS backlog, including

R&D initiatives and pilots
Service enhancements and optimizations
Tooling, automation, and integration improvements

Translate business, operational, and user needs into clear backlog items
Prioritize backlog based on

Service value and experience impact
Architectural coherence
Cost and delivery feasibility

Work closely with R&D and delivery teams to

Clarifying requirements
Support delivery
Accept completed work

This role focuses on pragmatic product ownership, not largescale commercial or portfolio P&L responsibility.

Tooling, Automation & Digital Enablement
Define and evolve the OSS tooling architecture, including

ITSM platform integration
Mobile tools for onsite engineers
Asset, locker, and vending management systems

Support automation and digitization of onsite workflows, such as

Ticket dispatch and scheduling
Self‑service device pickup and return
Asset and stock visibility

Collaborate with R&D on selective AI and analytics use cases relevant to onsite services
R&D, Innovation & Continuous Improvement
Contribute to the OSS R&D and innovation roadmap
Support pilots and proofs of concept for new onsite support technologies and models
Ensure innovation initiatives are

Aligned with OSS service strategy
Scalable and operationally viable
Proportionate to service value

Use operational data and feedback to drive continuous service improvement
Stakeholder Collaboration & Governance
Act as the global coordination point for OSS across

DWP R&D
Delivery and operations
Sales and deal shaping (limited, advisory role)

Ensure OSS compliance with

Security and health & safety requirements
Local regulations
CTO and architectural policies

Provide architectural and product input during

Deal shaping
Transitions
Major service changes

Scope & Boundaries

Ownership of Local Support / OSS service only
Combined architecture + product owner role, no people management
Limited pre‑sales involvement (architecture validation only)
Focus on service quality, evolution, and clarity, not heavy governance or thought leadership

Essential

Required Skills & Experience

Strong experience in Local / Onsite IT Support or Digital Workplace services
Proven ability to design and evolve global service offerings
Experience in one or both of the following roles

Global / Service / Solution Architect
Product Owner / Service Owner

Solid understanding of

ITSM and field service integration
Onsite support models (IMACD, break/fix, device logistics)

Strong stakeholder communication skills in a global environment

Nice to Have

Experience combining architecture and product ownership
Exposure to

Tech Bars, smart lockers, or vending solutions
Automation and analytics in service operations

Experience working with R&D or innovation teams

Personal Attributes

Pragmatic and delivery‑focused
Comfortable balancing architecture quality with real‑world constraints
Structured, clear, and outcome‑oriented
Collaborative and able to work across functions

What This Role Delivers

A coherent, scalable OSS service architecture
A clear and prioritized OSS backlog
Controlled, value‑driven OSS innovation
Consistent onsite support experience across locations

Let's grow together.