Candidates with 10+ yrs of exp. in International /Domestic travel management
Candidates with exp. of dealing with both clients and internal stakeholders

Job Description

The role is meant to serve majorly 3 categories of customers - The groups members and patrons, Board and Leadership, and Sales & BD functions that require intense travel - both inter- and intra-Continent.Key Responsibilities

Establish and elevate full travel operations infrastructure, including IATA accreditation, BSP processes, and GDS integration
Lead airline contracting, commercial negotiations, and net fare agreements
Build and manage relationships with DMCs, ground operators, visa partners, and hotel suppliers
Design and deliver high-quality, customised travel itineraries for a premium customer base
Recruit, develop, and manage a lean, high-performing travel operations team
Define operational processes, SLAs, controls, and service standards
Work closely with internal technology and customer experience teams to embed travel services
Own P&L performance, including margins, volumes, and growth targets
Curate viable and experience-centric itineraries for all 3 segments of stakeholders.

Note: This role requires someone who has travelled the world or has an understanding of how travel itineraries impacts business decisions, perceptions and operational fatigue for stakeholders. This is NOT a travel desk role.

The Successful Applicant

An ideal candidate will come with 10-15 years of experience in OTAs, Internal Travel Desks of Large Organisations or related industries/functions.

Strong hands-on experience with GDS platforms (Amadeus and/or Sabre)
Solid exposure to IATA/BSP frameworks and airline commercial contracting
Exposure to luxury, bespoke or member-based travel models
Understanding of cultural, operational and trend-related aspects of other countries including airport connections, terminal change risks etc

What's on Offer

Leadership opportunity in an established brand
Opportunity to build and scale a service that can become a pillar of their core operation
Access to premium and loyal customer base
Great remuneration and global exposure

Head - Travel Operations | Luxury Lifestyle & Travel chain