Job Description

Are you a Payments Specialist with knowledge of the Clearing House Automatic Payments System (CHAPS), and looking for your next career opportunity We have an exciting opportunity for a Payments Specialist to join our Banking Operations team.

As a Payments Specialist within Banking Operations, you will process CHAPS payments, including high value payments, fraud indemnities, direct debit indemnity claims, keying of manual switching & paper mandates, corrections and remediations, legal document reviews, and court orders. You will be assigned work daily, supporting business incidents requiring corrections and remediations.

Job Responsibilities

Manage daily execution of CHAPS transactions and inquiries accurately, within established deadlines, and in accordance with existing policies and procedures
Handle day-to-day transaction processing (i.e., Bank-to-bank payments and Direct Debit Indemnity Claim) and operational activities (i.e., Manual Current Account Switch and Name Change document review) and ensure adequate operational performance measured throughout Banking Operations
Own the end-to-end process of operational support for selected journeys in scope of the unit, including escalations and engagement with internal business partners to support operations
Close interaction with stakeholders and customers to ensure proper client experience and hand-offs between service and Operations. Point of contact for internal communication with front and back office
Investigate, follow-up and resolve client inquiries and problems through effective interaction with clients, banks, operations areas, and other staff in a timely and professional manner
Develop subject matter expertise of business processes to assist with corrections and remediations
Be part of a team that will be required to meet the larger goals of the business and with individual deliverables assigned to team members
Record and process court orders, including freeze orders and requests for information

Required Qualifications, Capabilities, And Skills

2+ years of relevant experience per the job responsibilities
Maintains utmost accuracy in the processing of payments
Ability to follow tight deadlines, organize and prioritize workload
Ability to work closely with business partners and interact with staff at all levels
Demonstrated experience of strong analytical and problem-solving skills
Maintain strong discipline to support in new activities in partnership with multiple teams engaging in operational readiness
Multi-tasker who can manage multiple streams of work concurrently and able to collaborate, partner and work in a team environment
Excellent written and oral communication skills

Preferred Qualifications, Capabilities, And Skills

Experience of CHAPS including back-office processing, investigations and remediations, with a good understanding of how payment systems and processes work, and able to use the relevant software products and tools efficiently in day-to-day operations is preferred
Experience of effective end to end queue monitoring and assisting a team in the prioritization of tasks
Experience in back-office operations and keen sense of quality control and practices
Functional experience with MS Office, including Word, Excel, Access, and PowerPoint

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants and employees religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.

Analyst - Wealth Management Solutions - Payments