Job Description

Job Summary

As a Senior Product Associate in Digital Acquisition and Enablement Platforms, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

Job Responsibilities

Partners with the Product Manager to identify new opportunities that reflect the needs of our customers.
Considers and plans for upstream and downstream implications of new product features on the overall product experience
Supports the collection of research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
Writes the requirements, epics, and user stories to support product development
Management of backlog of engineering solutions to improve the stability and resiliency of production and non-production environments
Delivery of engineering best practices and solutions across a large product group
Champion engineering best practices, site reliability engineering culture, and automated testing practices in production and non-production environments
Enforce governance standards to ensure optimal hygiene practices for applications

Required Qualifications, Capabilities, And Skills

6+ years of experience or equivalent expertise in product management or a relevant domain area
Proficient knowledge of the product development life cycle
Experience in product life cycle activities including discovery and requirements definition
Highly motivated self-starter who thrives in a fast-paced environment, demonstrates excellent problem-solving, time management and planning skills, and possesses the ability to handle multiple assignments at the same time. Positive attitude and easy to work with while delivering on high priority, time sensitive initiatives
Expertise in site reliability engineering practices
Expertise in continuous integration/continuous delivery methodologies and in automated testing integrated within a development pipeline
Experience in delivery of engineering best practices and solutions across a large product group
Excellent communication and presentation skills
In-depth knowledge of Agile process and principles, including use of Agile project management tools (i.e., Confluence, JIRA/JIRA Align, etc.)

Preferred Qualifications, Capabilities, And Skills

Demonstrated prior experience working in a highly matrixed, complex organization
Expertise in observability such as white and black box monitoring, SLO alerting, and telemetry collection using tools such as Grafana, Dynatrace, Datadog, Splunk, etc.
Expertise with automated testing including, but not limited to, unit, component, contract, end to end, and production testing
Demonstrated experience with AI tools

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants and employees religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.