Business Development

Conduct reviews and feedback sessions with channel leadership & product team for continuous business development
Evaluates and monitor the systems/process enablers for business and suggest improvements for operations efficiencies
Designing and launch of reward & recognition programs for channel partner to increase sales and build distribution

Channel Partner Management:

Interact with the channel partners at agreed levels & frequency to manage expectations, have a committed and a partnership based relationship
Understanding the need of channel partner and aligning the team to deliver business nos.
Responsible for creating robust distribution/business model
Self & sales team SMP adherence to ensure appropriate channel engagement
Enable smooth MIS & other information flow to channel on agreed key business parameters
Maintain appropriate channel partner satisfaction on support provided by our team to ensure zero escalations
Keep an eagle eye towards competition entering into the segment and its product and processes
Identify areas in which HDFC Life Sales/partner requires training to help them perform better in their respective job
Identify and assessing current and future training needs
Persistency-Dues Vs Collection - POSP - 80%

People Management

Develop & guide sales team(RM/CSM/FLS)n to avoid channel escalations
Nurture & train the sales team to sell better quality & higher quantity
Ensure intra & inter departmental collaboration to close issued related to proposal processing
Publishing channel MISs on daily to Weekly frequency to sales team
Keep track on FLS activation for POSP and CP value penetration and file penetration
Maintaining SMP for the channel as per frequency decided
Process roll-out and reiteration with channel team and Sales

Project Management-Business enhancement across all channel

Think through business requirement for process improvements of HDFC Bank channels
Handling project from start to end by coordinating with different internal (BS&T,ETG,BSG,DPPM,Dev team) and external stakeholders (HDFC Bank)
Publishing dashboard after discussing on regular weekly project calls
Need to perform UAT testing to have a smooth production cycle
EMIF to be made a successful journey by keeping an robust process in backend and at front end journey

Service Calling-Customer Service

Daily basis need to send service calling report to Vendor
Weekly basis data processing for further actionable on cancellation dispositions and others
Prepare a month on month tracking on each disposition and tracking cancellation and maintaining record of it for future references.

Role: Key Account Manager

Industry Type: Insurance

Department: Sales & Business Development

Employment Type: Full Time, Permanent

Role Category: Enterprise & B2B Sales

Education

PG: MBA/PGDM in Any Specialization

Senior Manager - Key Account