Job Description

About the company

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.

Join us to shape the future of digital payment in India and unlock your full potential.

What's In It For YOU

SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
Dynamic, Inclusive and Diverse team culture
Gender Neutral Policy
Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose

Responsible for executing end to end processing, monitoring and reconciliation for SI payments (Auto debit and NACH) processes.
This role is also responsible for resolving customer complaints related to the process ensuring the highest possible standard of service is provided to customers.

Role Accountability

Ensure Auto Debit and NACH processes should get executed on all days
Daily Mandate registration & payment processing activates to be executed within defined timelines
Ensure 100% exception are to be cured with zero defects on the same day
Work with cross-functional teams like IT, Marketing & Finance etc. to identify RCA (Root Cause Analysis) of frequently aired issues and take preventive measures to avoid reoccurrences
Ensure 100% response received for banking files with all the banks
Daily validation & reconciliation of processes to be done with the help of finance team
Coordinate with agencies/Banks for processing & complaints/issues
Daily validation of tran file and correction files before posting on V+
Prepare periodic dashboards/ MIS/ ad-hoc reports as per business requirements
Ensure to follow infosec guidelines & 100% compliance while executing the activities
Ensure closure of all the complaints with in define time and with 100% accuracy and monitor the repeat complaints
Integrate operational processes for new partners as per business requirement
Work on New Product Deployment and System parameterization (V+ /Other Subsystem's) as per the requirement.
Ensure 100% Testing for all the scenarios & implementation of project within TAT
Automate Reports /processes & reengineering of manual processes as per customer needs
Perform process documentation and compliance adherence

Measures of Success

Process accuracy % (Auto debit, NACH)
No. of complaints resolved within TAT
Vendor Productivity
No. of process enhancement initiatives recommended
Adherence to operational SLAs (transaction processing TAT, curing TAT etc.)
No. of adverse observations in internal/external audit
Timely and accurate MIS/business dashboards
Process Adherence as per MOU

Technical Skills / Experience / Certifications

Understanding of core systems like V+/CardOne
Knowledge of payment processes and associated payment platforms (Auto-debit, NACH)
Vendor Management experience

Competencies critical to the role

Stakeholder Management
Analytical Ability
Detail orientation
Process Orientation

Qualification

Graduate in any relevant discipline

Preferred Industry

FSI

Executive - Remittances