Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Kyndryl are project-based subject matter experts in all things infrastructure - good at providing analysis, documenting and diagramming work for hand-off, offering timely solutions, and generally figuring it out. This is a hands-on role where your feel for the interaction between a system and its environment will be invaluable to every one of your clients.

Our Senior Microsoft Copilot Administrators / Copilot Platform Engineers are responsible for the strategy, governance, administration, and scalability of Microsoft Copilot across the Microsoft 365 ecosystem. This role acts as the platform owner for Copilot, Copilot Studio, and AI-enabled M365 workloads-ensuring secure adoption, enterprise readiness, business alignment, and continuous value realization.

The role partners closely with Security, Compliance, M365 Engineering, Power Platform, Data (Fabric), and Business Stakeholders to embed AI responsibly into daily workstreams.

Key Responsibilities

Own end-to-end administration of Microsoft Copilot for M365, including licensing, feature management, updates, and service health.
Configure and manage Copilot experiences across Teams, Outlook, Word, Excel, PowerPoint, OneNote, SharePoint, Loop, and Viva.
Drive Copilot lifecycle management from pilot scale optimization.
Act as L3 escalation point for Copilot-related platform issues.
Design, build, and govern custom copilots using Copilot Studio.
Integrate copilots with: Microsoft Graph / SharePoint & OneDrive content / Dataverse / Power Automate flows / External APIs and enterprise systems
Define standards for prompt design, actions, plugins, and connectors.
Manage versioning, environments, and ALM for copilots.
Implement Copilot security posture aligned with: Microsoft Purview / Sensitivity labels / DLP policies / Conditional Access / Defender for Cloud Apps
Ensure Copilot respects data boundaries, RBAC, and least-privilege access.
Partner with Security & Legal teams to enforce: Responsible AI usage / Prompt safety / Audit and eDiscovery readiness
Monitor and mitigate risks from over-exposure of enterprise data via AI.

Your future at Kyndryl
There are lots of opportunities to gain certification and qualifications on the job, and you'll continuously grow. Many are on a path toward becoming either an Architect or Distinguished Engineer, and there are opportunities at every skill level to grow in either of these directions.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.

Required Technical and Professional Experience

8+ years in M365 / Digital Workplace engineering
3+ years in Power Platform or automation solutions
Proven experience leading enterprise-scale platform rollouts
Experience operating in regulated or security-sensitive environments

Preferred Certification

AB-900 - Copilot & Agent Administration Fundamentals
AB-730 - AI Business Professional

Being You

The Kyn in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.

What You Can Expect

Your career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.

From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here-and we're committed to helping you do just that. Ready to make an impact Join us and help shape what's next.

Get Referred!

If you know someone that works at Kyndryl, when asked How Did You Hear About Us during the application process, select Employee Referral and enter your contact's Kyndryl email address.

Collaboration Specialist - Power Platform & Co-Pilot SME Administrator