About Amgen

Amgen harnesses the best of biology and technology to fight the world's toughest diseases and make people's lives easier, fuller, and longer. We discover, develop, manufacture, and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting edge of innovation.

About The Role

Role Description: This onsite role is part of the global Citrix operations team, supporting 24/7 coverage to ensure operational continuity and infrastructure resilience. This role should manage, optimize, and support Amgen Citrix Virtual Apps and Desktops environments across global enterprise infrastructure. The ideal candidate will bring deep hands-on expertise in Citrix ADC/NetScaler, Load Balancer combined with knowledge of Windows Server environments, Active Directory, and virtualization platforms such as VMware or Hyper-V. This role is responsible for ensuring the stability, performance, and security of Citrix solutions that support Amgen's mission-critical applications and end-user platforms. It involves close collaboration with infrastructure teams, technical leads, and global support teams to deliver highly available and secure virtual desktop solutions. Attention to detail and a commitment to operational excellence are essential. Please note, this is an on-site role based in Hyderabad.

Roles & Responsibilities:

Own and manage Citrix Virtual Apps and Desktops infrastructure, ensuring performance, availability, and compliance
Maintain the health and resiliency of Citrix environments including Citrix Cloud and Citrix ADC (NetScaler)
Perform patching, updates, and system upgrades in line with enterprise change management policies
Troubleshoot and resolve complex technical issues involving Citrix, user sessions, and backend integration
Serve as the technical escalation point for Citrix-related issues within IT operations
Document all configurations, SOPs, and architecture decisions to support audits and operational continuity
Automate administrative and operational tasks using PowerShell, Ansible and Citrix SDKs for provisioning, reporting, and cleanup
Collaborate with project and security teams to support deployments, audits, and lifecycle initiatives
Mentor support teams and transfer knowledge to ensure consistent support coverage
Monitor system alerts, identify systemic issues, and implement long-term corrective actions
Configure Citrix NetScaler appliances and virtual instances
Set up HA and failover mechanisms
Manage SSL/TLS certificates and authentication
Monitor performance using tools like Wireshark and NetScaler Console
Troubleshoot connectivity and performance issues

Basic Qualifications and Experience:

Bachelor's degree with 8+ years of experience OR
Master's degree with 4-6 years of experience OR
Diploma with 10+ years of relevant experience

Functional Skills:

Must-Have Skills:

8+ years of experience in designing, managing, and supporting enterprise-scale Citrix environments, including hands-on expertise with Citrix Virtual Apps and Desktops, Citrix ADC (NetScaler), and Citrix Cloud administration and architecture
Proficiency with Windows Server, Active Directory, and Group Policy
Familiarity with virtualization platforms such as VMware or Hyper-V or AHV
Expert in Core networking knowledge (TCP/IP, NAT, VLANs, VPNs)
Expertise in NetScaler CLI/NITRO API and GUI
Content switching, SSL offloading, and authentication integration
Experience implementing patch management, monitoring, and resiliency testing
Familiarity with security best practices for virtual environments
Strong diagnostic and log analysis skills
Strong Scripting Skills (PowerShell & Python)Familiarity with ITIL or incident management workflows
Change management expertise
Excellent troubleshooting and problem solving skills

Good-to-Have Skills:

Analytical and problem-solving skills
Excellent verbal and written communication
Self-motivated with strong ownership mindset
Collaboration and team-oriented work style
Change management expertise
Experience collaborating in regulated or GxP-compliant environments (preferred)
Exposure to cloud environments (AWS, Azure)
Interest in automation tools and infrastructure-as-code
Knowledge of configuration management tools (Ansible, SSM or MECM)

Professional Certifications:

Microsoft Certified or RHCE (preferred)
ITIL Foundation (preferred)
Citrix Certified Professional – Virtualization (CCP-V) (Mandatory)
Citrix Certified Associate - Networking (CCP–N) (preferred)
Microsoft Certified: Windows Server or Azure Administrator (preferred)
VMware Certified Professional (VCP) (preferred)

Soft Skills:

Detail-oriented and organized
Effective communicator
Ability to follow procedures accurately
Ability to work in a fast-paced environment
Experience collaborating in regulated or GxP-compliant environments (preferred)

Shift Information:

This position is required to be onsite and participate in 24/7 rotation fashion and may require you to work a later shift. Candidates must be willing and able to work off hours, as required based on business requirements.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

EQUAL OPPORTUNITY STATEMENT

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

Sr Associate IS Engineer – CITRIX Operations