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Position Summary: We are looking for a Salesforce CPQ Administrator - Business System Analyst to join the athenahealth athenaIT team in India (Fully remote) based role. This role focuses on configuring, administering, and enhancing Salesforce CPQ solutions that support key business and operational initiatives across the organization. The ideal candidate will collaborate closely with business stakeholders, product managers, project teams, and developers to translate business requirements into scalable Salesforce CPQ solutions. This position requires strong expertise in Salesforce CPQ administration, business analysis, stakeholder management, and continuous process improvement.

About the Team: The athenaIT team at athenahealth supports enterprise business processes and technologies that enable operational efficiency and business growth. The team partners closely with business stakeholders, product teams, and engineering organizations to implement scalable technology solutions, improve system capabilities, and drive continuous innovation. Team members focus on delivering reliable, secure, and high-performing systems that improve user productivity and customer experience across the organization.

Essential Job Responsibilities:

Configure, administer, and maintain Salesforce CPQ solutions including product bundles, pricing rules, approval rules, validation rules, and document templates
Collaborate with stakeholders and product teams to gather, analyze, and document functional and technical requirements
Design and implement system enhancements aligned with business objectives and operational improvements
Work with technical teams to develop scalable Salesforce and Force.com solutions while considering upstream and downstream system impacts
Develop test plans, execute unit and integration testing, and ensure system quality and reliability
Troubleshoot and resolve production issues while coordinating escalations when necessary
Serve as a liaison between business stakeholders and IT teams to ensure alignment on project goals and solution delivery

Additional Job Responsibilities:

Create and maintain detailed documentation including functional specifications, user manuals, and JIRA stories
Develop and deliver training materials and end-user enablement sessions for Salesforce users
Recommend best practices and process improvements to optimize Salesforce CPQ workflows and operational efficiency
Participate in agile and waterfall project delivery activities and cross-functional collaboration initiatives
Support ongoing system administration activities including user management, configuration, and maintenance
Stay updated on Salesforce CPQ trends, releases, and industry best practices
Contribute to continuous improvement efforts focused on scalability, stability, and security of enterprise systems

Expected Education & Experience:

Salesforce Administrator certification required Salesforce CPQ Specialist certification preferred
Minimum 2 years of hands-on Salesforce CPQ experience
2-4 years of experience in business systems analysis, business analysis, or related roles
Strong proficiency in Salesforce CPQ administration, configuration, user management, and maintenance
Familiarity with tools such as JIRA, Confluence, SOQL, and test plan execution processes
Experience with Conga and Force.com applications preferred
Strong analytical, communication, stakeholder management, and problem-solving skills with experience working in agile and waterfall environments

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