across the board including New Product Development

Reviewing and improving existing processes through automations, integrations, or changes in team structure to increase scalability, efficiency and quality of service

Support Operations departments to ensure targets are met, daily operations are running smoothly, and identify bottlenecks

Create a solid set of reporting structures to have accurate and actionable data easily available for our teams

Be accountable for key company metrics related to onboarding, satisfaction, retention and efficiency

Work with procurement, production, dispatch, logistics, sales, accounting & all stakeholders to ensure company is well prepared for growth

Requirements

FMCG experience is MUST
Experience in Operations is MUST
Fluent in English
Excellent Oral and Written Communication skills

About Rage Coffee

Swmabhan Commerce Private Limited, parent company of Rage Coffee, is an FMCG company that manufactures, markets & distributes innovative coffee products. The first product in the market is a proprietary small batch crystallised coffee that is infused with 6 plant based vitamins which synergistically work with caffeine bringing in a distinctive kick that feels & tastes like freshly grounded coffee. The company has created craft coffee that is instantly consumable, affordable - ready to mix - and is convenient to carry in tube shots. Rage Coffee products are also US FDA, FSSAI, ISO registered and manufactured at a GMP compliant facility.

HEAD OF OPERATIONS (10-15 YRS)