About GoKwik

GoKwik is a growth operating system designed to power D2C and eCommerce brands — from checkout optimization and reducing return-to-origin (RTO) to payments, retention, and post-purchase engagement. Today, GoKwik enables over 12,000 merchants worldwide, processes approximately $2 billion in GMV, and is strengthening its AI-powered infrastructure. Backed by RTP Global, Z47, Peak XV, and Think Investments — and bolstered by a $13 million growth round in June 2025 (total funding: $68 million) — GoKwik is scaling aggressively across India, the UK, Europe, and the US.

Why This Role Matters

We are seeking a results-oriented and analytical professional to manage end-to-end eCommerce supply chain operations. The ideal candidate will bring hands-on experience across pickup, transit, and delivery processes, along with strong capabilities in data analysis and partner performance management.

What You'll Own

Oversee and optimize the complete eCommerce supply chain lifecycle, including first-mile (pickup), mid-mile (transit), and last-mile (delivery) operations.
Coordinate effectively with multiple courier and logistics partners to ensure seamless daily execution.
Monitor and manage courier partner performance by tracking key KPIs such as on-time pickup, delivery success rate, RTO, and exceptions.
Conduct regular business reviews with logistics partners to ensure SLA adherence and address operational gaps.
Proactively manage logistics exceptions, including delays, damages, and escalations, ensuring timely and customer-focused resolution.
Leverage data and analytics to identify inefficiencies, trends, and improvement opportunities across the supply chain.
Build and maintain dashboards and reports to monitor performance and support strategic decision-making.
Collaborate cross-functionally with technology, customer service, and warehouse teams to drive operational excellence.

Who You Are

2–5 years of experience in eCommerce logistics or supply chain management.
Strong understanding of courier performance metrics and logistics partner management.
Excellent analytical skills with proficiency in Excel, Google Sheets, and BI tools (e.g., Power BI, Tableau).
Experience managing exception workflows and resolving operational escalations.
Strong communication, negotiation, and stakeholder management skills.
Comfortable working in a fast-paced, data-driven environment.

Why GoKwik

At GoKwik, we are not just building tools — we are redefining eCommerce growth in India. We solve some of the most complex challenges faced by digital-first brands: low conversion rates, high RTO, and poor post-purchase experience. Our checkout and conversion stack powers 500+ leading D2C brands and marketplaces — and we are just getting started.

Required Skills

event ops management content and communications

Senior Business Operations Associate

Senior Associate - Business Operations