About the job OKTA L3 SME – Identity & Access Management Band 7, IndiaJob brief

The Band 7 OKTA L3 SME provides advanced technical support and subject matter expertise for the OKTA platform. This role is responsible for resolving complex incidents, supporting platform configurations, and mentoring L2 teams, while operating within a 24x7 global IDAM support model.

The role acts as a key technical escalation point and works closely with senior IAM leads on stability, security, and service improvements.

Shift: UK hours / Collaboration across APAC, EMEA, and NA regions

Band - 7

Regular / Full time

Responsibilities

Act as L3 escalation for complex OKTA incidents and service requests
Troubleshoot and resolve advanced MFA, SSO, and authentication issues
Support OKTA administration including policies, groups, and application configurations
Handle P1/P2 incidents and contribute to root cause analysis and problem management
Support OKTA agent deployments, upgrades, and maintenance (AD / LDAP agents)
Major Incident Management – IDAM Representation on MIM, P1 & P2 Calls
OKTA Platform Support 2nd Level – Day to day, policy activities, group updates.
Daily Incident Management 2nd & 3rd Level (2500 a month)
Release Management (New OKTA Agents as required)
Maintenance & Patching of OKTA AD agents and support for Kyndryl server staff.
Day to day Service Requests
IP whitelisting Management
Management of CMDB x 2
OKTA Mastered List ( create direct in OKTA application) and Approvers List
Admin Access Management
Admin Access Attestation
Service Account Management
Service Account Attestation
Management OKTA Mastered Accounts and Approvers.
Hypercare Service for new criteria or upgrades
Assist with audit, compliance, and access review activities
Maintain SOPs, runbooks, and technical documentation

Mentor and support L2 OKTA administrators