Job Description

At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role

The US SME Sales Enablement Organization focuses on accelerating commercial business growth through training, tools and insights to provide a best-in-class customer experience and create a culture of doing it the right way. The Analyst, Sales Process Optimization and Controls will focus on development and oversight of internal control systems for critical business functions across the US Small and Medium Enterprises (US SME) Sales Enablement Team. They will play a meaningful role in identifying key processes, ensuring robust process documentation, identifying relevant and applicable risks, and establishing mitigating controls. The Analyst will focus on ensuring control management is embedded in the day-to-day operations of our organization.

The ideal candidate has a control and compliance background and a familiarity with risks associated with a sales and account development organization and supporting enablement functions. They will be self-starter and possess thought leadership, critical thinking, communication, and organizational skills, and will have a consistent track record of excellence operating independently within a strong team environment!

Responsibilities Include:

Governance Framework Design and Risk Assessment: Establish and enhance conduct program management frameworks that promote strong governance, operational integrity, accountability and mitigate risk
Policy & Standards Development: Own and maintain Standard Operating Procedures for business-critical Sales Enablement processes.
Process Risk Management: Evaluate process-level risks and build preventative and detective controls that mitigate risk in critical business activities.
Control Monitoring & Testing: Build programs to continuously test control design and effectiveness. Create dashboards and critical metrics/KRIs to develop meaningful insights for risk mitigation.

Minimum Qualifications

This is a hybrid role with the candidate expected to work from office 3 days a week
Minimum Graduation degree
Experience in operational risk management, process governance, consulting, or related fields
Ability to analyze large sets of data, with strong Excel skills and expertise in spreadsheets, charts, and data visualizations.
Exceptional written and verbal communication skills and comfort presenting at all levels of the organization
Excellent project management skills with a record of successful results on complex, large-scale, cross-functional initiatives
Ability to build strong partnerships and work collaboratively with others to meet shared objectives

Preferred Qualifications

Experience within financial services industry
Previous experience in Consulting is a plus
SQL is a plus
Demonstrated history and ability to manage cross-functional workstreams, and partner with teams spread over geographies and with varying backgrounds

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Analyst-Risk Management (Sales Process Optimization)

Third-Party Risk Management (TPRM) Analyst